DE033174-Customer Service New Associate

Freelio; Quezon City; On-site; PHP 167,000 - 279,000; Full time

Job summary

Accenture is hiring for a Customer Service New Associate in Quezon City, Philippines. The role emphasizes a customer-first approach, clear communication, and problem solving to resolve user issues efficiently. Rotation shifts and returning-to-office setup are noted in the posting.

No prior domain experience is required; standard customer service skills are sufficient for CL 13s. The team focuses on delivering a positive experience while respecting data privacy and compliance guidelines.

Qualifications

• Standard Customer Service profile; no domain knowledge required.

Responsibilities

• Provide customer support with a customer-first mindset.
• Communicate clearly in writing and verbally to resolve issues.
• Protect data privacy and follow privacy laws.

Skills

Customer Service

Job description

## Jobbeskrivelse---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---POSITION TITLE: Customer Service New AssociateWORK SETUP: Return to OfficeRESPONSIBILITIES:Customer Service Mindset:• All Supplier personnel should maintain a customer-first approach in all interactions. Supplier personnel should be empathetic, patient, and have a strong desire to help users resolve their issues efficiently. The ultimate aim is to provide a positive customer experience.Communication Skills:• Excellent written and verbal communication skills are crutial for these roles hereunder. Associates should be able to express ideas clearly and explain complex concepts in simple terms. Supplier personnel should also have the ability to listen effectively to understand the user's issue fully before offering solution.Problem Solving Skills• The ability to quickly identify problems and provide effective solution is vital. This requires a combination of analytical thinking and creativity.Confidential and Data Privacy• Associates should respect user privacy and maintain the confidentiality of sensitive information, adhering to the company's privacy and any relevant laws and regulations.OTHERS:Project Shift Schedule: RotationProject Rest Day: RotationProject/Team Location: Quezon City, Gateway Tower 2SKILL AND QUALIFICATIONS:• Standard Customer Service profile; no domain• No experience required for CL 13sAbout AccentureAccenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com Equal Employment Opportunity StatementWe believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.