DE033174-Customer Service New Associate

Accenture in the Philippines; Quezon City; On-site; PHP 279,000 - 424,000; Full time

Job summary

Accenture in the Philippines is hiring a Customer Service New Associate for an on-site role in Quezon City, Gateway Tower 2. The job emphasizes a customer-first mindset, strong communication, and privacy compliance.

Training will cover problem solving and maintaining confidentiality while assisting users with issues. Return to Office setup indicates working from the office location, with rotation schedules and team collaboration in a fast-paced support environment.

Qualifications

• Standard Customer Service profile; no domain
• No experience required for CL 13s

Responsibilities

• Maintain a customer-first approach in all interactions to provide a positive experience.
• Demonstrate excellent written and verbal communication; explain complex concepts clearly and listen effectively.
• Protect user privacy and confidentiality in accordance with company policies and laws.

Job description

Job Description:

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Customer Service New Associate WORK SETUP: Return to Office RESPONSIBILITIES: Customer Service Mindset:

• All Supplier personnel should maintain a customer-first approach in all interactions. Supplier personnel should be empathetic, patient, and have a strong desire to help users resolve their issues efficiently. The ultimate aim is to provide a positive customer experience. Communication Skills:
• Excellent written and verbal communication skills are crutial for these roles hereunder. Associates should be able to express ideas clearly and explain complex concepts in simple terms. Supplier personnel should also have the ability to listen effectively to understand the user's issue fully before offering solution. Problem Solving Skills
• The ability to quickly identify problems and provide effective solution is vital. This requires a combination of analytical thinking and creativity. Confidential and Data Privacy
• Associates should respect user privacy and maintain the confidentiality of sensitive information, adhering to the company's privacy and any relevant laws and regulations. OTHERS: Project Shift Schedule: Rotation Project Rest Day: Rotation Project/Team Location: Quezon City, Gateway Tower 2

SKILL AND QUALIFICATIONS:

• Standard Customer Service profile; no domain
• No experience required for CL 13s

Requirements: