Day Shift Financial Collections Support Specialist

TORCH Solutions; Quezon City; On-site; PHP 335,000 - 502,000; Full time

Job summary

TORCH Solutions in Quezon City, Metro Manila, is seeking a dedicated Customer Support for Financial Collections Account (Dayshift) to join our team. This full-time role handles calls for financial collections clients, managing sensitive account matters during dayshift business hours.

You will provide exceptional customer service, document interactions, and adhere to regulatory guidelines while meeting targets and maintaining accuracy in records.

Qualifications

• Handle inbound and outbound calls with professionalism and empathy.
• Collect accurate information from callers about account status, payment arrangements, and outstanding balances.
• Process payment arrangements and account modifications per policy.
• Maintain records of interactions and resolutions in the designated system.
• Follow collection protocols to ensure regulatory compliance.

Responsibilities

• Escalate complex issues to supervisors when necessary.
• Communicate with clients to negotiate payment terms and explain account details clearly.
• Meet daily call handling targets and quality metrics set by management.

Skills

Call center experience

Strong communication

Active listening

Attention to detail

Multi-tasking

Punctuality

Financial collections knowledge

Education

High school diploma or equivalent

Job description

TORCH Solutions in Quezon City, Metro Manila, is seeking a dedicated Customer Support for Financial Collections Account (Dayshift) to join our team. This full-time role handles calls for financial collections clients, managing sensitive account matters during dayshift business hours.

You will provide exceptional customer service, document interactions, and adhere to regulatory guidelines while meeting targets and maintaining accuracy in records.