Davao SM - Customer Experience Advisors - September 2026

VXI Global Holdings B.V. (Philippines); Davao City; On-site; PHP 240,000 - 360,000; Full time

Job summary

VXI Global Holdings B.V. (Philippines) is hiring call center professionals to handle inbound member calls, resolve inquiries, and document outcomes in the CRM. The role emphasizes empathy, accuracy, and a solutions-oriented mindset in a customer-focused environment.

Ideal candidates are high school graduates aged 18+, with English proficiency and a willingness to provide excellent service across billing, benefits, and provider information.

Qualifications

• Must be a High School Graduate.
• Able to read and speak English proficiently to communicate with customers.

Responsibilities

• Answer inbound calls for members and assist with inquiries using provided tools.
• Provide timely, friendly assistance and resolve issues.
• Document call inquiry and resolution in the CRM.
• Follow up to support final resolution and satisfaction.
• Maintain professional demeanor and ensure core metrics are met.

Skills

Communication

Customer service

Active listening

Problem solving

Proactive

Motivation

Personal effectiveness

Empathy

Integrity

Stress tolerance

Teamwork

Education

High school diploma

Job description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Essential Duties & Responsibilities:

• Agents will answer inbound calls for members and assist them with a variety of inquiries using tools provided and demonstrating a willingness to help, empathy when needed, and ensure issue resolution.
• Answer calls in a timely manner with friendly demeanor and willingness to assist
• Assist members with inquiries finding resolutions via the knowledge management system. Topics include but are not limited to billing and payment histories, explanation of benefits, provider search and confirmation of medical coverage.
• Thorough documentation of the call inquiry and resolution discussed as well as any next steps in the CRM tool
• Make necessary outbound follow ups when needed to support final resolution and satisfaction
• Maintain professional demeanor, ensuring all questions answered and thorough understanding of the situation to address possible questions/scenarios
• Responsible for ensuring that primary metrices are met

Education & Experience:

• No work experience required
• Contact center, Healthcare, Insurance, any work experience background preferred
• Must be a High School Graduate
• Must be at least 18 years of age
• Able to read and speak the English language proficiently to communicate with customers, comprehend and follow instructions

Competencies

• Communication Skills
• Customer Service Skills
• Active Listening Skills
• Critical Thinking, Analytical or Problem-Solving Skills
• Proactive, Solutions-Oriented Mindset
• Highly Motivated
• Personal Effectiveness
• Empathy; De-escalation skills
• Integrity
• Stress Tolerance
• Able to maintain professional demeanor
• Team Work

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!