DAVAO SITE ( Customer Service Representative - START ASAP!)

Work Avenue and Business Solutions Incorporated; Davao City; On-site; PHP 201,000 - 290,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated in the Philippines is hiring a customer service representative to handle inbound inquiries about healthcare accounts. The role requires professionalism and timely responses.

You will provide information on benefits, services, claims, and account details, document interactions, and meet performance metrics. Onsite in Davao, English at B2 level, and willingness to work shifts.

Qualifications

• High school diploma required (senior high school or old curriculum).
• Fresh graduates are welcome; no call center experience required.
• Must have a B2 level of English communication skills.
• Willing to work onsite in Davao.
• Willing to work shifting schedules, including weekends and holidays.

Responsibilities

• Handle inbound customer inquiries related to healthcare accounts in a professional and timely manner.
• Provide accurate information regarding healthcare benefits, services, claims, and account details.
• Resolve customer concerns while ensuring a positive customer experience.
• Document customer interactions accurately in the system.
• Meet established performance metrics, including quality, productivity, and customer satisfaction.
• Follow company policies, healthcare compliance standards, and data privacy regulations.
• Escalate complex issues to the appropriate department when necessary.

Skills

Customer service orientation

Problem-solving skills

Basic computer navigation

Typing skills

Education

Senior High School Graduate (New Curriculum) or High School Graduate (Old Curriculum)

Job description

• Handle inbound customer inquiries related to healthcare accounts in a professional and timely manner.

• Provide accurate information regarding healthcare benefits, services, claims, and account details.

• Resolve customer concerns while ensuring a positive customer experience.

• Document customer interactions accurately in the system.

• Meet established performance metrics, including quality, productivity, and customer satisfaction.

• Follow company policies, healthcare compliance standards, and data privacy regulations.

• Escalate complex issues to the appropriate department when necessary.

Qualifications

• Senior High School Graduate (New Curriculum) or High School Graduate (Old Curriculum).

• No call center experience (CCE) required; fresh graduates are Welcome.

• Must have a B2 level of English communication skills.

• Willing to work onsite in Davao.

• Willing to work on shifting schedules, including weekends and holidays, if required.

• Strong customer service orientation and problem-solving skills.

• Basic computer navigation and typing skills.