Davao Customer Support - Up to 20K, Full-Time

Concentrix Philippines; Davao City; On-site; PHP 134,000 - 223,000; Full time

Benefits offered by this job

Career development

Training programme

Health benefits

Bonuses

Flexible scheduling

Mental health support

Job summary

Concentrix Philippines is hiring a Customer Support Representative in Davao for a full-time role with a monthly salary up to 20,000 PHP. You will handle inquiries across phone, email, chat, and social media, resolving issues and guiding customers through products and services.

The role emphasizes empathy, accuracy, and collaboration, with performance targets and a supportive team environment. Training and health benefits are provided.

Qualifications

• High school diploma or equivalent.
• 6–12 months customer service experience.
• Clear communication skills and professional demeanor.
• English fluency with clear pronunciation.
• Adequate experience with CRM and MS Office.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and social media.
• Resolve customer complaints with empathy and efficiency.
• Process requests including account changes, billing inquiries, and service issues.
• Provide accurate product or service information to aid decisions.
• Maintain detailed records of customer interactions in the database.
• Follow company policies while delivering high-quality care.
• Identify opportunities to improve customer experience and suggest improvements.
• Collaborate with team members and other departments to resolve complex issues.
• Meet targets for call handling time, CSAT, and quality metrics.

Skills

Customer service

Communication

English fluency

CRM software

MS Office

Problem solving

Education

High school diploma

Tools

CRM software

MS Office

Job description

Concentrix Philippines is hiring a Customer Support Representative in Davao for a full-time role with a monthly salary up to 20,000 PHP. You will handle inquiries across phone, email, chat, and social media, resolving issues and guiding customers through products and services.

The role emphasizes empathy, accuracy, and collaboration, with performance targets and a supportive team environment. Training and health benefits are provided.