Data Entry Specialist

Outsourced Quality Assured Services Pty; Philippines; Remote; PHP 201,000 - 335,000; Full time

Job summary

Outsourced.ph is seeking a Data Entry Specialist to support overnight operations for a fast-growing SaaS platform. The role focuses on monitoring integrations, doing routine data entry, generating reports, and promptly addressing operational alerts.

The ideal candidate is detail-oriented, reliable, and capable of following documented processes independently from a remote setup with a stable internet connection.

Qualifications

• Experience in data entry, admin support, or back-office roles.
• Ability to follow structured workflows and SOPs with high accuracy.
• Comfort working independently during night shifts.
• Basic skills with spreadsheets and web-based business software.
• Clear written communication for documentation and updates.

Responsibilities

• Monitor platform integrations and overnight operations.
• Review and respond to operational alerts and outages.
• Perform accurate data entry and maintain data integrity.
• Generate scheduled and ad hoc reports as required.
• Resolve routine issues per SOPs and reactivate stores when needed.
• Escalate complex issues with clear documentation.
• Collaborate with team using communication and task tools.

Skills

Attention to detail

SOP adherence

Autonomy

Technical proficiency

Written communication

Remote work readiness

Tools

Slack

Reporting dashboards

Spreadsheets

Web-based systems

Job description

Data Entry Specialist

Full Time Employee

Job Summary

Seeking a detail-oriented and dependable Data Entry / Support Specialist to support critical overnight operations for a fast-growing SaaS platform.

Job Description

About Us

Outsourced.ph is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals.

About the Role

We are seeking a detail-oriented and dependable Data Entry / Support Specialist to support critical overnight operations for a fast-growing SaaS accounting automation platform.

In this role, you will focus on monitoring platform integrations, performing routine data entry, generating reports, and responding promptly to operational alerts. The ideal candidate thrives in a structured systems environment, follows documented processes diligently, and works well independently.

Role Summary

We are looking for a reliable Data Entry / Support Specialist to monitor activity, run reports, complete routine data entry tasks, and respond to operational alerts during overnight shifts. The right candidate is organized, precise, and comfortable following established processes.

Key Responsibilities

• Integration & Outage Monitoring: Monitor platform and delivery-service integrations during overnight hours.
• Alert Management: Review and respond to operational alerts regarding store outages, deactivations, or processing delays.
• Data Processing: Perform accurate data entry, update system records, and maintain data consistency.
• Reporting: Generate scheduled and ad hoc reports as required.
• Issue Resolution & Reactivation: Follow Standard Operating Procedures (SOPs) to resolve routine issues, reactivate stores, or execute simple workflow actions.
• Escalation: Identify and elevate issues falling outside established guidelines with clear, detailed documentation.
• Collaboration & Documentation: Work with internal team members using team communication and task management tools, supporting continuous process improvement.

Required Qualifications

• Experience: Previous background in data entry, administrative support, back-office operations, or operations support.
• Process Discipline: Proven ability to follow structured workflows and SOPs with high accuracy.
• Autonomy: Comfortable working independently and maintaining focus during overnight shifts.
• Technical Proficiency: Basic knowledge of spreadsheets, web-based systems, and standard business software.
• Communication: Clear written communication skills for documentation and team updates.
• Work Environment: A reliable internet connection and a dedicated remote setup.

Preferred Qualifications

• Operations Background: Experience in monitoring workflows, transaction processing, or operational support environments.
• Tool Familiarity: Hands-on experience with team collaboration tools (e.g., Slack) and reporting dashboards.
• Industry Exposure: Familiarity with SaaS, back-office tools, or transaction-heavy platforms is a plus.

Key Traits for Success

• Highly detail-oriented and accurate
• Dependable and process-driven
• Responsive with strong organizational skills
• Able to work with minimal supervision

What Success Looks Like

• Overnight alerts and routine tasks are resolved promptly and accurately.
• Operational disruptions and processing delays are minimized.
• Data entry errors remain exceptionally low.
• Complex issues are escalated efficiently with complete documentation.