Data-Driven Workforce Capacity Planner I

COFORGE BPS PHILIPPINES, INC.; Muntinlupa; On-site; PHP 350,000 - 650,000; Full time

Job summary

COFORGE BPS PHILIPPINES, INC. is hiring a Workforce Capacity Planner I in Alabang, Muntinlupa City to develop staffing plans, forecast workloads, and provide data-driven insights. You will prepare reports and collaborate with operations and stakeholders to drive efficiency.

The role requires strong analytical skills, proficiency in Excel and Power BI, and experience with reporting tools. A data-driven mindset and attention to detail are essential for success.

Qualifications

• Minimum 2 years in Workforce Management, Reporting, Forecasting, Capacity Planning, or analytics.
• Strong analytical and problem-solving skills.
• Advanced proficiency in Microsoft Excel and data manipulation.
• Experience with Power BI or similar reporting tools.
• Ability to translate data into actionable recommendations.

Responsibilities

• Develop monthly and annual workload forecasts and staffing plans.
• Generate standard and ad hoc reports for decision-making.
• Monitor KPIs and ensure data accuracy and consistency.
• Collaborate with Operations and stakeholders on forecast assumptions.
• Identify trends, risks, and improvement opportunities from data.
• Provide insights to improve productivity and efficiency.
• Support regular Reporting activities for assigned lines of business.
• Build relationships with partners ensuring reporting accuracy.
• Suggest policy/process improvements to reduce costs.
• Utilize Power BI, Business Objects, Crystal Reports, SAS, and Excel for analysis.
• Present findings and recommendations to leadership.

Skills

Workforce Management

Forecasting

Capacity Planning

Reporting & Analytics

Power BI

Advanced Excel

Data Analysis

Business Intelligence

Stakeholder Management

Tools

Power BI

Business Objects

Crystal Reports

SAS

Microsoft Excel

Job description

COFORGE BPS PHILIPPINES, INC. is hiring a Workforce Capacity Planner I in Alabang, Muntinlupa City to develop staffing plans, forecast workloads, and provide data-driven insights. You will prepare reports and collaborate with operations and stakeholders to drive efficiency.

The role requires strong analytical skills, proficiency in Excel and Power BI, and experience with reporting tools. A data-driven mindset and attention to detail are essential for success.