Data-Driven Reporting Analyst

Alorica Inc.; Philippines; On-site; PHP 279,000 - 614,000; Full time

Job summary

Alorica Inc. in the Philippines seeks a data reporting specialist to produce daily, weekly and monthly statistical reports for the management and operations teams.

You will collate and generate performance reports (Quality Monitoring, Quality of Service, Efficiency) and distribute them promptly, integrating local data with client data to reflect agent performance. Using Excel and Access/SQL, you will collect, analyze operating trends, provide real-time feedback to management, audit reports, and

Responsibilities

• Provides daily, weekly and monthly statistical reports to appropriate channels and recipients.
• Collates and generates performance reports (such as but not limited to Quality Monitoring, Quality of Service and Efficiency) and issues them out on a timely manner.
• Integrates data generated locally and from other clients to create reports that will reflect the performance of agents and for Operations purposes.
• Collects, assembles, and analyzes data for operating trends & issues using Excel spreadsheets and Access/SQL databases.
• Provides immediate feedback or updates to the management team as to the center's performance.
• Audits reports and uses available resources to confirm accuracy
• Identifies and resolves reporting issues proactively but immediately informs the direct supervisor for any hot issues
• Coordinates with WFM regarding data sources and other related reports
• Facilitates the monitoring of performance recognition and incentive programs every month/pay period
• Completes other duties and projects as required.
• Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.
• Perform other duties as assigned by management.

Job description

Alorica Inc. in the Philippines seeks a data reporting specialist to produce daily, weekly and monthly statistical reports for the management and operations teams.

You will collate and generate performance reports (Quality Monitoring, Quality of Service, Efficiency) and distribute them promptly, integrating local data with client data to reflect agent performance. Using Excel and Access/SQL, you will collect, analyze operating trends, provide real-time feedback to management, audit reports, and