Data-Driven Operations Analyst

TELUS Digital; Philippines; Híbrido; PHP 600.000 - 900.000; Jornada completa

Descripción de la vacante

TELUS Digital is looking for an analytical and proactive Business Analyst to support operational reporting, performance analysis, and process improvement initiatives in the Philippines.

You will work with cross-functional teams to identify issues, track business performance, and provide actionable insights to leadership. The role requires strong analytical, problem-solving, and stakeholder communication skills.

Formación

• Experience in Business Analysis, Operations Analysis, Reporting, or a related field.

Responsabilidades

• Analyze and maintain WIP and operational reports, ensuring accurate status, progress, and turnaround information.
• Monitor project and operational health, identifying bottlenecks, risks, and process gaps.
• Analyze data and dashboards to identify trends, anomalies, and improvement opportunities.
• Partner with Sales, Field, Dispatch, Team Leaders, and other stakeholders to resolve pending actions and escalations.
• Track Assignment, Activation, Pull-Ahead, and Recovery activities through completion.
• Identify and support data-driven process improvement initiatives.
• Prepare reports, dashboards, and presentations for leadership meetings and SteerCo reviews.
• Provide clear business updates, performance insights, risks, and leadership callouts.

Conocimientos

Business analysis

Operations analysis

Reporting

Stakeholder communication

Herramientas

Salesforce

Google Sheets

Google Slides

Descripción del empleo

TELUS Digital is looking for an analytical and proactive Business Analyst to support operational reporting, performance analysis, and process improvement initiatives in the Philippines.

You will work with cross-functional teams to identify issues, track business performance, and provide actionable insights to leadership. The role requires strong analytical, problem-solving, and stakeholder communication skills.