Senior Business Analyst & Product Owner (Telco CRM) – On-site

DITO Telecommunity Corporation; Taguig; Vor Ort; PHP 600.000 - 1.000.000; Vollzeit

Zusammenfassung

DITO Telecommunity Corporation in the Philippines is seeking an IT Business Analyst to bridge business needs with technical solutions across billing, customer management, and service delivery.

You will work with stakeholders and IT teams to gather requirements, design feasible solutions, map processes in the BSS domain, and support testing, documentation, and project delivery. This on-site role is based in Bonifacio Global City (BGC), Philippines.

Qualifikationen

• Bachelor’s Degree in Information Technology or related field.
• 5+ years as a Business Analyst in the telco industry, ideally with CRM experience.

Aufgaben

• Gather and document detailed business requirements with stakeholders.
• Translate business needs into functional and non-functional requirements.
• Analyze current systems and processes to identify gaps and propose scalable solutions.
• Support planning and execution of projects, coordinating IT, operations, and finance.
• Define test cases and participate in system testing, UAT, and QA processes.
• Create detailed documentation including business requirements, specs, and user guides.
• Communicate requirements and progress through regular stakeholder meetings.

Kenntnisse

Business Analysis

CRM Experience

Stakeholder Management

Documentation

Ausbildung

Bachelor’s Degree in Information Technology

Jobbeschreibung

DITO Telecommunity Corporation in the Philippines is seeking an IT Business Analyst to bridge business needs with technical solutions across billing, customer management, and service delivery.

You will work with stakeholders and IT teams to gather requirements, design feasible solutions, map processes in the BSS domain, and support testing, documentation, and project delivery. This on-site role is based in Bonifacio Global City (BGC), Philippines.