Data-Driven Inside Sales Support Specialist

Xerox Philippines; Cebu City; On-site; PHP 360,000 - 600,000; Full time

Job summary

Xerox Philippines is seeking an Inside Sales Support Specialist for the Cebu Shared Services Center, coordinating with US Eastern Time. You will analyze accounts nearing EOSL/EOC, support renewals, and collaborate with account managers to ensure timely actions.

The role emphasizes data-driven insights with Excel and Power BI, CRM collaboration, and maintaining records for revenue protection in a full-time capacity.

Qualifications

• Bachelor’s degree in Business, Sales, Marketing, Information Technology, or a related field; equivalent work experience considered.
• Minimum 2–4 years of experience in inside sales, sales support, customer success, or a similar revenue-focused role.
• Advanced proficiency in Microsoft Excel, including pivot tables, VLOOKUP/XLOOKUP, data modeling, and reporting.
• Demonstrated experience with Power BI or comparable data visualization tools for building dashboards and executive-level reports.
• Strong interpersonal and communication skills with the ability to build effective working relationships with internal account managers, sales leadership, and cross-functional teams.
• Ability to engage directly with external partners or end users when directed by the account owner, communicating professionally and in alignment with the established account strategy.
• Experience working in or supporting a US-based sales organization, with strong understanding of North American business communication norms.
• Availability and commitment to work full US Eastern Time Zone hours (40 hours per week) from the Cebu Shared Services Center.
• Strong written and spoken English communication skills.
• High attention to detail, organizational discipline, and ability to manage multiple priorities simultaneously.

Responsibilities

• Analyze partner and end-user account data to identify devices and service contracts approaching EOSL or EOC.
• Leverage Excel, Power BI, and CRM tools to segment and prioritize accounts by urgency, revenue impact, and propensity to refresh or renew.
• Build and maintain dynamic contact lists and call queues, determining the optimal timing and sequence for outreach activities.
• Identify trends across accounts to surface patterns in customer behavior and buying cycles.
• Work closely with the account manager assigned to each account to align on priorities, share analysis findings, and coordinate next steps.
• Prepare account briefs, call guides, and talking points to empower account managers.
• Document customer and partner reasons for not refreshing hardware or extending service contracts.
• Engage directly with end users or partners only when requested, coordinated in advance.
• Serve as a support resource to the account manager with timely data and recommended actions.
• Track account activity and outcomes in the CRM system.
• Build Power BI dashboards and Excel reports to visualize pipeline health and revenue at risk.
• Consolidate findings into regular reports for sales management and stakeholders.
• Provide qualitative feedback on objections, sentiment, and market conditions.

Skills

Excel

Power BI

CRM tools

Education

Bachelor’s degree in Business, Sales, Marketing, Information Technology, or a related field

Tools

Salesforce

HubSpot

Microsoft Dynamics

Job description

Xerox Philippines is seeking an Inside Sales Support Specialist for the Cebu Shared Services Center, coordinating with US Eastern Time. You will analyze accounts nearing EOSL/EOC, support renewals, and collaborate with account managers to ensure timely actions.

The role emphasizes data-driven insights with Excel and Power BI, CRM collaboration, and maintaining records for revenue protection in a full-time capacity.