BI Developer: Data-Driven Insights for CX Ops

Teleperformance

Bacoor

On-site

PHP 500,000 - 900,000

Full time

6 days ago

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Job summary

Teleperformance, based in Bacoor City, Cavite, seeks a skilled Business Intelligence Developer to transform raw data into actionable insights. The role focuses on dashboards, data models, ETL, and data governance to drive operational efficiency in call centre operations.

You will work with Power BI, SQL, and Python, collaborating with IT and business teams to deliver analytics that inform strategic decisions. This full-time position emphasizes data quality and scalable BI solutions.

Qualifications

Proficient in SQL with complex queries and data modelling.

Responsibilities

Design, develop, and maintain BI solutions, dashboards, and reports.
Collaborate with stakeholders to gather requirements and translate them into technical specs.
ETL data from multiple sources ensuring accuracy and accessibility.
Build and optimize data models, data warehouses, and data pipelines.
Create interactive visualisations with BI tools for executive insights.
Monitor BI systems and ensure data quality and performance.
Provide end-user training and technical support on BI tools.