Data Coordinator

iRhythm Technologies, Inc.; Manila; Presencial; PHP 240.000 - 420.000; Jornada completa

Descripción de la vacante

iRhythm Technologies, Inc. in Manila seeks an experienced operations support specialist to partner with Field Support, Sales, and Key Account teams.

You will handle onboarding, account setup, data entry, and routine tasks, ensuring data accuracy across Salesforce and internal systems. Responsibilities include data validation, QA, and timely reporting while maintaining confidentiality and meeting service levels.

Formación

• Minimum 2+ years of experience in operational support or similar high-volume environments.
• Strong data accuracy and ability to maintain multiple records.
• Experience using Salesforce or a CRM/SaaS platform.
• Able to prioritize work, meet deadlines, and communicate clearly.
• Discretion with confidential information and attention to quality standards.

Responsabilidades

• Serve as the operational support partner for the Field Support team, handling onboarding, account setup, user setup, and routine activities.
• Collect, enter, validate, and maintain customer information in Salesforce and internal systems with accuracy.
• Review requests for completeness, reconcile data, perform QA checks, and resolve issues before activation.
• Manage work in queues, document status, and meet service level expectations.
• Prepare and distribute standard reports and data extracts for Field Support, Sales, and leadership.
• Identify process gaps and support SOP updates, testing, and continuous improvement efforts.
• Build relationships with Field Support, Sales, and customers while communicating risks to leadership.
• Protect confidential information in line with HIPAA and company policies.

Conocimientos

Data entry

Salesforce

CRM system

Attention to detail

Multitasking

Educación

High school diploma

Descripción del empleo

Career-defining. Life-changing. At iRhythm, you'll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what's possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career.

About This Role

What you'll be doing

• Serve as the operational support partner for the Field Support team by executing standardized onboarding, account setup, user setup, routine account maintenance, and other transactional activities within established workflows.
• Collect, enter, validate, and maintain customer information in Salesforce and other internal systems, ensuring data accuracy, completeness, and compliance with established quality standards.
• Review requests for completeness, reconcile data discrepancies across systems, perform quality assurance checks, and resolve issues prior to account activation or request completion.
• Manage assigned work through shared queues and ticketing systems, maintain accurate documentation, communicate status appropriately, and consistently meet established service level expectations.
• Prepare, maintain, and distribute standard reports and data extracts that support Field Support, Sales, Key Account Management, and leadership.
• Identify recurring process issues, manual activities, and documentation gaps; recommend and support improvements through updated SOPs, job aids, testing, workflow enhancements, and continuous improvement initiatives.
• Build positive working relationships with Field Support, Sales, Key Account Management, customers, and internal business partners while exercising sound judgment in communicating operational risks, issues, and recommendations to leadership.
• Protect confidential customer and patient information by adhering to HIPAA requirements, company policies, and all applicable quality and compliance standards.

What We Need To See

• Minimum 2+ years of experience in operational support, customer care, sales support, data entry, account setup, or a similar high-volume environment.
• Strong attention to detail, organization, and follow-through.
• Experience entering, validating, and maintaining data with a high degree of accuracy.
• Working knowledge of Salesforce or another CRM/SaaS platform.
• Ability to prioritize multiple requests, meet deadlines, and communicate clearly.
• Demonstrated problem-solving skills and ability to handle confidential information.
• High school diploma or equivalent; relevant experience may substitute for additional education.

Ways to Stand Out

• Bachelor's degree or relevant experience in healthcare, business operations, or data management.
• Experience with Salesforce case management, reporting, shared-service operations, or master-data maintenance.
• Knowledge of iRhythm systems, products, or customer-support processes.
• Experience contributing to process improvement, automation, or knowledge-management efforts.

Location: Manila

As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives.

iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.

iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system.

If you need such an accommodation, you may contact us at [e-mail]

About iRhythm Technologies

iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm's vision is to deliver better data, better insights, and better health for all.

At iRhythm, you'll have the opportunity to grow your skills and your career while impacting the lives of people around the world. Together, we are reimagining the way cardiac arrhythmias are diagnosed. We need curious problem solvers like you. With opportunities remotely, at our office, in manufacturing, and in locations across the globe, this is your chance to meaningfully shape the future of cardiac health, our company, and your career.

Zio, the heart monitor that changed the game.

Driven By Purpose - Cardiac health touches the lives of people all around us. Providing life-changing healthcare solutions that impact patients around the world drives us to bring our best every single day.

Growth Means Opportunity - We are growing rapidly. And with that growth comes a wealth of opportunities to learn and advance at iRhythm. The potential to deepen your impact, seek new opportunities, and advance your career is yours to pursue.

Build the Future - We are a boundary-pushing organization that values innovative thinking and impacts healthcare at a global level. The expectation is to think big and build the future you see for iRhythm, our patients, and yourself.

Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.