Data Center Site Operations Specialist (STT GDC)

globe; Quezon City; Sur place; PHP 350 000 - 550 000; Plein temps

Résumé du poste

ST Telemedia Global Data Centre Philippines (in partnership with Globe) is seeking a Data Center Operations Specialist to oversee 24x7 onsite facilities, monitor BMS and critical systems, and coordinate with contractors to ensure continuous service and safety.

You will handle incident response, remote hands requests, and documentation within ITIL-aligned processes, while supporting audits and reporting for stakeholders.

Qualifications

• Bachelor’s degree or higher in a related engineering field.
• 1–3 years in a 24x7 operations environment (data centers, NOCs, call centers).
• General knowledge of M&E and network critical infrastructure.
• Familiarity with DC facilities systems (PDUs, UPS, generators, cooling, fire protections).
• Good verbal and written English communications.

Responsabilités

• Monitor 24x7 onsite operations of data centre facilities.
• Act as first responder and Level 1 escalation for onsite incidents.
• Process remote hands requests within SLAs; update ticketing system.
• Maintain safety, security, and customer support policies on site.
• Coordinate with contractors and vendors; review PTW documents.
• Prepare daily, health, and incident reports for stakeholders.
• Develop and update standard operating and emergency procedures.

Connaissances

M&E knowledge

DC facilities knowledge

Network cabling knowledge

English proficiency

MS Office

Team player

Working under pressure

Standby readiness

Learning attitude

Formation

Degree in Computing/Electrical/Mechanical Engineering

Outils

MS Word

Excel

PowerPoint

Description du poste

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

Hiring for ST Telemedia Global Data Centre Philippines

STT GDC Philippines is a joint venture between Globe, Ayala, and ST Telemedia Global Data Centre (STT GDC).

ST Telemedia Global Data Centres is one of the fastest-growing data centre providers, headquartered in Singapore. With a global platform of data centres in the world's major business markets of over 170 facilities across Singapore, the UK, India, China, Thailand, South Korea, Indonesia, Japan and the Philippines.

STT GDC offers a full suite of best-in-class, highly scalable and flexible data centre solutions, connectivity and support services that best meet customers' current and future colocation needs.

Data Center Operations Specialist is responsible for the 24x7 onsite operations and monitoring of the critical facilities and other equipment associated with the data center environment.

Responsibilities:

• Work in rotating shifts to support the data centre's 24x7 onsite operations and critical facilities.
• A strong desire and capability to learn, grow, and develop new skills.
• Perform 24x7 monitoring of BMS systems (Upstream to downstream), critical facilities equipment and other equipment associated with the datacenter environment including fire safety, plumbing, mechanical, and electrical systems.
• Act as first responders and the Level 1 escalation point for all onsite operational incidents and issues.
• Respond and perform all remote hands requests within the Operational and Service Level Agreements.
• Document and update accurately and promptly all relevant activities and requests on the STT GDC Web Portal ticketing system (user requests, incidents, change, problems, provisioning, etc.).
• Deliver ITIL (Information Technology Infrastructure Library) compliance process conformance for incident, problem and change management
• Ensure effective implementation of data center safety, security and customer support policy and procedures.
• Oversee the security operations onsite, including processes, manpower and ability to use security software systems.
• Perform hands-on troubleshooting and ad-hoc repair of mechanical and electrical (M&E) equipment.
• Co-ordinate and support all internal contractors and vendors activities onsite, including reviewing of Permit-To-Work (PTW) documents, scheduling of resources, enforcement of house rules, adherence to best practices, compliance to safety procedures, etc.
• Inspection of work done by contractors.
• Co-ordinate, plan and support all preventive and reactive maintenance activities with little to no disruption to STT GDC's services.
• Support implementation of ISO27001 security process framework implementation, ISMS, SSAE18 and OSPAR audits.
• Provide audit and/or certification support to customers and/or internal stakeholders when necessary.
• Create accurate and regular reporting to internal stakeholders when necessary (incident reports, health reports, daily reports, etc.).
• Write and update Standard Operating Procedures and Emergency Operating Procedures for DSCO-related procedures and processes.
• Provide administrative support in assets inventory and procurement of parts/equipment.
• Knowledge of copper/fiber deployment and be willing to learn to use tester to perform cabling troubleshooting.
• Coordinate for network/telco deployments for internal and external customers.
• Coordinate and supervise the activities of contracted personnel providing services or performing work in the data center.Coordinate the scheduling of activities and provide support for all preventive/contracted/general maintenance, ensuring zero/minimum disruption of building servicesCarry out any other duties as and when assigned by the Team Leads and Management.
• Generate power,environmental, ad-hoc and customer monthly reports.

Requirements:

• Possess a minimum Degree in Computing/Electrical/Mechanical Engineering or related fields.
• Possess 1-3 years of relevant work experience in a 24x7 operations environment (data centers, network operation centers, customer call centers, etc.).
• Possess general knowledge of M&E and Network Critical Infrastructure.
• Broad knowledge in DC facilities related systems such as PDUs, UPS, DC Rectifier, Generator, DRUPs, CRAUs, Chiller, DX cooling, fire protections, raised floor systems, cooling containment, etc
• Understand network structure cabling systems in an IT/data centre environment.
• Effective verbal and written communication skills in the English language.
• Proficient with Microsoft Word, Excel, and PowerPoint.
• Highly organized with an attention to detail.
• Ability to work under pressure.
• Excellent team player with a pro-active learning attitude and keen analytical skills.
• Be willing to be on 24x7 standby recall to provide extra manpower coverage when necessary.
• No pr