Data Center Operations Analyst — Hybrid (Mexico City)

Marsh; Mexico; On-site; PHP 2,183,000 - 3,274,000; Full time

Job summary

Marsh is seeking a Data Center Operations professional to join its IT team in Mexico City, with on-site work three days a week. The role focuses on monitoring network incidents, troubleshooting issues, and ensuring clear communication across the network infrastructure.

Ideal candidates hold a Computer Science or Engineering degree, CCNA/CCNP, and at least three years in network operations or support, with strong English skills and a collaborative mindset.

Qualifications

• Degree in Computer Science or Engineering.
• Networking certifications CCNA/CCNP required.
• 3+ years in network operations or support.

Responsibilities

• Monitor, workaround and troubleshoot network, security and Infrastructure incidents and alerts, ensuring timely response and resolution
• Perform troubleshooting for network issues and escalate to specialized teams when necessary.
• Serve as the first line of support, managing incidents and ensuring effective communication until resolution
• Review and manage incidents until they are resolved

Skills

Network operations

CCNA

CCNP

Incident management

Troubleshooting

English communication

Education

Degree in Computer Science or Engineering

Tools

Linux

Unix

Backups

Storage

UPS

Cloud

Web apps

Servers

Networking tools

Monitoring tools

Job description

Marsh is seeking a Data Center Operations professional to join its IT team in Mexico City, with on-site work three days a week. The role focuses on monitoring network incidents, troubleshooting issues, and ensuring clear communication across the network infrastructure.

Ideal candidates hold a Computer Science or Engineering degree, CCNA/CCNP, and at least three years in network operations or support, with strong English skills and a collaborative mindset.