Data and Systems Analyst | Zendesk CRM | Hybrid | Day 1 HMO | Day Shift

Emapta; Mandaluyong; Hybrid; PHP 893,000 - 1,339,000; Full time

Benefits offered by this job

Day 1 HMO coverage with free dependent

Competitive Salary Package

PHp 3,000 monthly de minimis allowance

Day Shift Schedule

Hybrid work arrangement

Salary Advance Program

Job summary

Emapta Philippines is hiring a Data and Systems Analyst to integrate Zendesk CRM with SQL, BigQuery, Python, Tableau, and ETL to enhance data pipelines and automate workflows. The role focuses on improving BI, data quality, and system performance across Australia’s property technology landscape.

The position offers a hybrid work setup (Day 1 onsite) at SM Mega Tower, Ortigas, with opportunities for international collaboration and professional growth.

Qualifications

• 3+ years in Data and Systems Analysis in a complex environment.
• At least 3 years Zendesk CRM experience with reporting and data quality.
• Extensive ETL, SQL, data modeling and pipeline work.
• Proficient in BigQuery or GCP for cloud data analysis.
• Strong Python for data automation and analysis.
• Tableau experience for dashboards and reporting.
• Experience with APIs and system integrations.
• Understanding of end-to-end finance processes in high-volume settings.
• Excellent communication and stakeholder management.

Responsibilities

• Translate business needs into system, data, reporting, and workflow requirements.
• Extract, transform, and structure data from core platforms for reporting.
• Work with APIs and integrations to understand data flows and issues.
• Lead Finance Operations reporting and data requirements.
• Serve as liaison between Finance Operations and enabling system teams.
• Develop and improve reports and dashboards in Tableau or Power BI.
• Improve data readiness with clear definitions and controls.
• Identify automation opportunities and AI-enabled solutions.
• Document changes and support adoption through training and support.

Skills

Zendesk CRM

SQL

BigQuery

Python

Tableau

ETL

APIs

Power BI

Data analysis

Stakeholder mgmt

Tools

BigQuery

Google Cloud Platform

Miro

Tableau

Job description

Master Zendesk Data Integration, Analytics, and Enterprise Systems Optimization

Zendesk CRM expertise meets the future of intelligent enterprise systems. As a Data and Systems Analyst, integrate your Zendesk knowledge with SQL, BigQuery, Python, Tableau, and ETL to improve data pipelines, streamline operational workflows, and accelerate AI-driven automation. Your contributions will strengthen business intelligence and system performance across Australia's property technology sector. Pursue a long-term international career with Emapta, offering meaningful technical challenges, professional growth, and a workplace designed for exceptional talent.

Your Place in a Data-Driven Property Enterprise

• Employment Type: Full-time
• Shift: Day Shift, Consecutive Days Off
• Work Setup: Hybrid (Day 1 Onsite), SM Mega Tower, Ortigas

Exciting Perks Await!

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• PHP 3,000 monthly de minimis allowance
• Day Shift Schedule
• Hybrid work arrangement
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• More than 3 years of experience in Data and Systems Analysis or a similar role within a complex operational environment
• At least 3 years of hands-on Zendesk CRM experience, including workflow management, reporting, system analysis, and data quality improvement
• Strong hands-on experience in Extract, Transform, Load (ETL) processes, SQL, database development, and data modeling, including data extraction, transformation, and structuring
• Proficiency in BigQuery or Google Cloud Platform (GCP), with experience managing and analyzing cloud-based data
• Strong Python skills for data analysis, transformation, process automation, and workflow optimization
• Hands-on experience with Tableau for data visualization, reporting, dashboard development, and performance analysis
• Experience with APIs, system integrations, and AI-driven automation, including identifying opportunities to streamline processes and improve data accuracy
• Strong understanding of end-to-end finance processes, particularly Accounts Receivable, Accounts Payable, and Payment Solutions in high-volume transactional environments
• Proven ability to translate business challenges into process, data, reporting, and system requirements, with strong analytical, investigative, and root-cause analysis skills
• Excellent communication and stakeholder management skills, with experience collaborating with technology teams, defining metrics, and delivering actionable insights within established governance frameworks
• Experience with process mapping tools such as Miro and enterprise AI platforms is an advantage

Your Daily Tasks

• Partner with Finance Operations leaders and teams to translate business needs into clear system, data, reporting, and workflow requirements across core platforms
• Extract, transform, and structure data from core platforms and other sources to build reliable datasets and databases for reporting, analysis, and decision-making
• Work with APIs and system integrations to understand data flows, investigate issues, and support connected finance workflows
• Lead Finance Operations reporting and data requirements, including metric definitions, business rules, data quality expectations, and prioritized enhancement requests
• Serve as the primary liaison between Finance Operations and the Finance Apps team or other enabling system teams for systems, reporting, workflows, and operational data
• Develop and improve reports and data visualizations through Tableau, Power BI, or similar platforms
• Improve Finance Operations data readiness through stronger data definitions, traceability, controls, documentation, and source-to-report consistency to support trusted and scalable reporting, automation, and AI use cases
• Analyze Finance Operations processes and data to identify practical opportunities for automation, improved reporting, and AI-enabled solutions
• Work within established platform governance to raise, shape, and support enhancements that improve efficiency, control, data quality, and user experience
• Strengthen data quality, controls, and documentation practices to enable reliable reporting, automation, and AI use cases
• Support the adoption of delivered changes through documentation, test coordination, training, feedback loops, and change enablement
• Surface operational insights and data to guide Finance Operations decisions on process efficiency, service performance, reporting requirements, and data quality
• Define clear, testable, and measurable Finance Operations requirements and ensure delivered changes address the intended business problem

About the Client

Our client operates Australia's leading digital property marketplace, connecting millions of people with properties, professionals, insights, and services. They help consumers buy, sell, rent, research, and understand property through residential and commercial listings, property values, market data, digital advertising, and AI-powered experiences. As part of an international property technology group, they combine extensive property data, technology, and industry expertise to simplify property decisions, empower real estate professionals, and create valuable connections across Australia's evolving property ecosystem.

Join the Top 1% Talent. A Better Career. A Better Life.

Welcome to Emapta Philippines, where high-performing professionals build long-term global careers with leading international companies. Recognized as one of HR Asia's Best Companies to Work For in Asia 2026 for the fifth year in a row and winner of Inspiring Workplaces Australasia 2026, Emapta delivers a workplace defined by stability, growth, and purpose. Here, your career moves forward with meaningful opportunities, world-class support, and a culture built for excellence.