Data Analytics & Insights Analyst, Call Center

Bravissimo Resourcing Inc.; Pasig; On-site; PHP 334,800 - 558,000; Full time

Benefits offered by this job

Performance Bonuses

Health Insurance

Job Training

Government Mandated Benefits

Job summary

Bravissimo Resourcing Inc. is seeking a Data Analyst based in Pasig. This on-site position requires a bachelor's degree and at least 2 years of relevant experience. The candidate will analyze call data, create reports, and optimize workflows to enhance operational efficiency.

Key responsibilities include utilizing statistical techniques, supporting cross-departmental collaboration, and implementing data-driven solutions. Proficiency in tools like Tableau, Power BI, and programming languages such as R and Python is essential.

Qualifications

• 2 years of working experience in a related field is preferred.
• Experience with data analytics platforms and reporting.
• In-depth knowledge of statistical analysis and machine learning.

Responsibilities

• Analyze call data and customer feedback to identify trends.
• Create and maintain reports and dashboards for visualization.
• Optimize call center workflows for efficiency.
• Develop data-driven strategies to improve operations.
• Collaborate with IT and call center teams for requirements gathering.

Skills

Data analysis

Data visualization

Statistical techniques

Machine learning techniques

Communication skills

Education

Bachelor’s degree or higher in any field

Tools

Tableau

Power BI

R

Python

SQL

Job description

Bravissimo Resourcing Inc. is seeking a Data Analyst based in Pasig. This on-site position requires a bachelor's degree and at least 2 years of relevant experience. The candidate will analyze call data, create reports, and optimize workflows to enhance operational efficiency.

Key responsibilities include utilizing statistical techniques, supporting cross-departmental collaboration, and implementing data-driven solutions. Proficiency in tools like Tableau, Power BI, and programming languages such as R and Python is essential.