Data Analyst (Jr/Sr)

APEC Homes

Pasig

On-site

PHP 350,000 - 550,000

Full time

4 days ago

Be an early applicant

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Health Card

Group Life Insurance

Performance Incentive Bonus

Salary Loan and Emergency Loan

Regularization after 6 months

Training & Seminars

Team-building events

Employee Housing Discount

Education Assistance

Wedding Gift

Incentive Leave & Calamity Leave

Job summary

APEC Homes is seeking a Data Analyst to guide and support customer relations operations, ensuring a positive, seamless experience for homeowners. Open from Junior to Senior level depending on experience.

Responsibilities include leading the Customer Care team, analyzing feedback, and coordinating with sales and property management to resolve issues and deliver timely solutions. Requires a related degree and 2+ years in customer service, with strong English/Filipino communication.

Qualifications

Bachelor's degree in a related field is required.
At least 2+ years of customer service experience, real estate industry a plus.
Excellent written and verbal communication in English and Filipino.
Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
Data-driven, process-oriented and collaborative approach.

Responsibilities

Lead and supervise the Customer Care team and monitor service performance and implement improvements.
Analyze customer feedback to identify patterns and address areas for improvement in products, services, and processes.
Collaborate with sales and property management to resolve customer issues and ensure timely delivery of solutions.

Skills

Customer service

Communication

Data-driven

Time management

Team collaboration

Education

Bachelor's degree in Business Administration, Communication, Information Technology, Industrial Engineering or related field

Tools

Microsoft Office

CRM system

Job description

We are looking for a dedicated and customer-centric Data Analyst to join our team! In this role, you will guide and support our customer relations operations, ensuring our valued clients receive a positive, seamless, and efficient experience.

This position is open from Junior to Senior level depending on the applicant’s experience and expertise.

What You'll Do:

Lead and supervise the Customer Care team and monitor service performance and implement improvements.
Analyze customer feedback to identify patterns and recurring issues, proactively addressing areas for improvement in products, services, and processes to strengthen homeowner satisfaction and overall customer experience.
Collaborate effectively with other departments like sales and property management to ensure seamless resolution of customer issues and timely delivery of solutions.

Who We're Looking For:

Bachelor's degree in Business Administration, Communication, Information Technology, Industrial Engineering or a related field.
At least 2+ years of customer service experience (experience in the real estate industry is a strong plus).
Excellent written and verbal communication skills (English and Filipino), with the ability to convey complex information in a clear and concise manner.
Ability to prioritize multiple tasks, work independently, and meet deadlines in a fast-paced environment.
Data-driven, process-oriented, results-driven, and collaborative
Proficient in Microsoft Office Suite and a CRM system is a plus.
Possesses utmost professionalism and integrity
Amenable to start by October 2026

Why Work With Us?

At APEC Homes, we're more than just a real estate company; we're a family committed to building quality communities. We believe in taking care of our employees, which is why we offer a comprehensive benefits package designed to support you and your family.

Financial & Health Support: