Dance Studio Customer Support & Enrollments Specialist

Booth and Partners; Taguig; Remote; PHP 223,000 - 379,000; Full time

Job summary

All That Jazz in Singapore seeks a Customer Support Executive to handle inquiries across studios via Respond.io, delivering warm, timely guidance on class schedules, enrollments, pricing, and studio policies.

主体 facilities include using iClassPro for studio management, crafting detailed shift handovers, prioritizing trial inquiries, and escalating complex issues to Studio Managers to maintain service excellence.

Qualifications

• Experience in chat-based customer support or messaging platforms.
• Strong written English communication.
• Proficiency with Respond.io and studio management tools.

Responsibilities

• Chat & ticket management via Respond.io across channels.
• Meet target SLAs: first response in 30 minutes, resolve in 2 hours.
• Provide clear, warm info on schedules, pricing, and policies.

Skills

Chat-based support

Respond.io

English communication

Multi-system proficiency

Prioritization

Tools

Respond.io

Google Workspace

iClassPro

Job description

All That Jazz in Singapore seeks a Customer Support Executive to handle inquiries across studios via Respond.io, delivering warm, timely guidance on class schedules, enrollments, pricing, and studio policies.

主体 facilities include using iClassPro for studio management, crafting detailed shift handovers, prioritizing trial inquiries, and escalating complex issues to Studio Managers to maintain service excellence.