Dance Studio Support Specialist - Customer Care

Booth & Partners; Makati; On-site; PHP 279,000 - 446,000; Full time

Job summary

All That Jazz seeks a Customer Support Executive in Manila to manage inquiries across studios through Respond.io and other channels. You will provide warm, timely information on class schedules, enrollments, fees, and policies, ensuring high-quality customer experience.

The role involves coordinating with studio systems (iClassPro), prioritizing leads, and escalating complex issues to the Studio/General Manager as needed. 5-day work week, SG time shift options may apply.

Qualifications

• Experience in chat-based customer support or messaging platforms.
• Strong written English and clear communication.
• Ability to manage multiple systems and maintain SLAs.

Responsibilities

• Chat & ticket management across channels.
• Maintain response SLAs and resolve queries quickly.
• Provide accurate class and policy information to customers.
• Perform studio management system tasks and handovers.
• Identify and prioritize time-sensitive inquiries.
• Escalate complex issues to managers.

Skills

Chat-based support

Customer service

Multichannel support

Written English

Tools

Respond.io

Google Workspace

iClassPro

Job description

All That Jazz seeks a Customer Support Executive in Manila to manage inquiries across studios through Respond.io and other channels. You will provide warm, timely information on class schedules, enrollments, fees, and policies, ensuring high-quality customer experience.

The role involves coordinating with studio systems (iClassPro), prioritizing leads, and escalating complex issues to the Studio/General Manager as needed. 5-day work week, SG time shift options may apply.