Daily Banking Pro: Customer Care & Support

JPMorganChase; Metro Manila; On-site; PHP 335,000 - 558,000; Full time

Job summary

JPMorganChase is hiring a Daily Banking Specialist in its International Consumer Banking team in the Philippines. The role supports customers through phone and chat channels, addressing everyday banking needs and providing clear product guidance and troubleshooting.

The position emphasizes customer experience, compliance with regulations, and the ability to resolve issues quickly while maintaining strong collaboration with the team to uphold the firm’s service standards.

Qualifications

• Able to adhere to regulatory and departmental practices
• Ability to resolve customer issues with appropriate solutions
• Demonstrates logical problem solving and independent judgement
• Strong prioritization and multitasking abilities
• Customer-centric approach with ownership of each interaction
• Proficient with Windows OS and Microsoft Office tools
• Education: at least 2 years in college or K-12 curriculum, or high school with customer-facing experience
• Fresh graduates are welcome to apply

Responsibilities

• Provide best-in-class customer service via phone and chat for everyday banking issues
• Guide customers on product usage and perform technical troubleshooting
• Process disputes as requested by customers
• Identify, capture, and resolve complaints within agreed service levels

Skills

Customer service

Communication

Problem solving

Critical thinking

Ownership mindset

Regulatory compliance

Education

Two years college or equivalent/K-12 or high school with experience

Tools

Windows OS

Microsoft Office

Job description

JPMorganChase is hiring a Daily Banking Specialist in its International Consumer Banking team in the Philippines. The role supports customers through phone and chat channels, addressing everyday banking needs and providing clear product guidance and troubleshooting.

The position emphasizes customer experience, compliance with regulations, and the ability to resolve issues quickly while maintaining strong collaboration with the team to uphold the firm’s service standards.