Remote Virtual Banker I - Consumer Banking Support

Fairygodboss; Philippines; On-site; PHP 391,000 - 580,000; Full time

Job summary

JPMorganChase in the Philippines seeks a Virtual Banker I in Consumer Banking to deliver exceptional service via inbound calls, identify client needs, and guide customers through products and digital self-service options.

You will build trust with professional communication, resolve issues, and refer clients to specialists when appropriate, while complying with risk and training requirements.

Qualifications

• High school diploma or equivalent.
• Experience in a phone-based or customer-facing role.
• Clear written and verbal communication skills.
• Ability to identify client needs through questioning and active listening.

Responsibilities

• Answer inbound calls with a welcoming, client-first approach.
• Identify client needs via active listening and thoughtful questions.
• Provide clear information on products, services, and next steps.
• Resolve client issues by following procedures and using sound judgment.
• Process service requests and transactions with accuracy and timeliness.
• Refer clients to specialists when needed for deeper expertise.
• Educate clients on digital self-service options (mobile, online banking, ATMs).
• Document interactions and outcomes for accurate tracking and follow-up.
• Meet individual and team performance targets related to client experience and referrals.
• Stay updated on products and required training to maintain service quality.

Skills

Client service

Communication

Active listening

Questioning

Detail orientation

Team collaboration

Risk/compliance awareness

Education

High school diploma

College degree

Job description

JPMorganChase in the Philippines seeks a Virtual Banker I in Consumer Banking to deliver exceptional service via inbound calls, identify client needs, and guide customers through products and digital self-service options.

You will build trust with professional communication, resolve issues, and refer clients to specialists when appropriate, while complying with risk and training requirements.