D&T Help Desk Analyst L 1.5

Hammerjack Pty Ltd; Philippines; On-site; PHP 300,000 - 420,000; Full time

Job summary

CBRE is seeking a Help Desk Analyst to provide end-user support for specific software applications and assist with simple hardware issues. The role includes creating user accounts, updating security access, and monitoring system operations to ensure reliability.

The candidate will review servers and users, inform management of operational problems, and perform routine network maintenance. A proactive, methodical mindset and familiarity with MS Office are essential for success.

Qualifications

• Bachelor’s degree preferred; degree in any field considered with relevant experience.
• Ability to use existing procedures to solve standard problems.
• Experience in analyzing information and making standard judgments.
• In-depth knowledge of Microsoft Office products (Word, Excel, Outlook).

Responsibilities

• Provide end-user support for specific software applications and assist with simple hardware issues.
• Create new users and update security access.
• Review servers and users to ensure systems are operational.
• Inform management of operational problems and coordinate solutions.
• Assist with system maintenance on the network.
• Ensure software literature is up to date.
• Work within standardized procedures to meet deadlines.
• Exchange straightforward information and confirm understanding.

Skills

Procedural problem solving

Analytical thinking

Organizational skills

Education

Bachelor’s degree (preferred)

Tools

Microsoft Office

Job description

About the Role:

As a CBRE Help Desk Analyst, you will be responsible for answering and documenting basic help desk calls related to specific software applications.

This job is part of the D&T Support job function. They are responsible for providing technical support and solutions to internal users.

What You’ll Do:

• Provide end-user support for specific software applications. Assist with simple hardware issues.
• Create new users and update user security access.
• Review servers and users to ensure that the systems are operational.
• Inform management of any general operational problems.
• Assist with conducting system maintenance on the network.
• Ensure software literature is up to date.
• Have some knowledge of standard principles with limited practical experience in applying them.
• Lead by example and model behaviors consistent with CBRE RISE values.
• Impact the quality of own work.
• Work within standardized procedures and practices to achieve objectives and meet deadlines.
• Exchange straightforward information, ask questions, and check for understanding.

What You’ll Need:

• Bachelor’s Degree preferred with up to 3 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Ability to use existing procedures to solve standard problems.
• Experience with analyzing information and standard practices to make judgments.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Organizational skills with a strong inquisitive mindset.