D&T Help Desk Analyst L 1.5

CBRE Group, Inc.; Makati; On-site; PHP 300,000 - 420,000; Full time

Job summary

CBRE Group, Inc. is seeking a Help Desk Analyst to provide end-user support for specific software applications and assist with basic hardware issues. You will create and update user access, review servers, inform management of issues, and help maintain network systems in a fast-paced environment.

The role emphasizes following standardized procedures, learning the basics of CBRE RISE values, and building reliable, timely support for internal users across typical office software and services.

Qualifications

• Bachelor's degree preferred with up to 3 years of relevant experience.
• Ability to use existing procedures to solve standard problems.
• Experience analyzing information and standard practices to make judgments.
• In-depth knowledge of Microsoft Office products (Word, Excel, Outlook, etc.).
• Organizational skills with a strong inquisitive mindset.

Responsibilities

• Provide end-user support for specific software applications and assist with simple hardware issues.
• Create new users and update user security access.
• Review servers and users to ensure that the systems are operational.
• Inform management of any general operational problems.
• Assist with conducting system maintenance on the network.
• Ensure software literature is up to date.
• Exchange straightforward information, ask questions, and check for understanding.

Skills

Organizational skills

Inquisitive mindset

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

About the Role:

As a CBRE Help Desk Analyst, you will be responsible for answering and documenting basic help desk calls related to specific software applications.

This job is part of the D&T Support job function. They are responsible for providing technical support and solutions to internal users.

What You’ll Do:

• Provide end-user support for specific software applications. Assist with simple hardware issues.
• Create new users and update user security access.
• Review servers and users to ensure that the systems are operational.
• Inform management of any general operational problems.
• Assist with conducting system maintenance on the network.
• Ensure software literature is up to date.
• Have some knowledge of standard principles with limited practical experience in applying them.
• Lead by example and model behaviors consistent with CBRE RISE values.
• Impact the quality of own work.
• Work within standardized procedures and practices to achieve objectives and meet deadlines.
• Exchange straightforward information, ask questions, and check for understanding.

What You’ll Need:

• Bachelor's Degree preferred with up to 3 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Ability to use existing procedures to solve standard problems.
• Experience with analyzing information and standard practices to make judgments.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Organizational skills with a strong inquisitive mindset.