D&T Help Desk Analyst L 1.5

CBRE GWS IFM PHILS. CORP.; Makati; On-site; PHP 335,000 - 614,000; Full time

Job summary

CBRE GWS IFM PHILS. CORP. invites applications for a Help Desk Analyst in Makati to provide end-user support for designated software and assist with basic hardware issues. The role includes creating new users, managing access, and reviewing system health to ensure smooth operations.

You will follow standardized procedures, update documentation, and contribute to CBRE RISE values while maintaining strong organizational and analytical skills to support internal users.

Qualifications

• Bachelor's Degree preferred with up to 3 years of relevant experience.
• In lieu of a degree, a combination of experience and education will be considered.
• Ability to use existing procedures to solve standard problems.
• Experience with analyzing information and standard practices to make judgments.
• In-depth knowledge of Microsoft Office products (Word, Excel, Outlook, etc.).
• Organizational skills with a strong inquisitive mindset.

Responsibilities

• Provide end-user support for specific software applications. Assist with simple hardware issues.
• Create new users and update user security access.
• Review servers and users to ensure that the systems are operational.
• Inform management of any general operational problems.
• Assist with conducting system maintenance on the network.
• Ensure software literature is up to date.
• Lead by example and model behaviors consistent with CBRE RISE values.
• Impact the quality of own work.
• Work within standardized procedures and practices to achieve objectives and meet deadlines.
• Exchange straightforward information, ask questions, and check for understanding.

Skills

End-user support

Information analysis

Organizational skills

Inquisitive mindset

Education

Bachelor's Degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

About the Role:

As a CBRE Help Desk Analyst, you will be responsible for answering and documenting basic help desk calls related to specific software applications.

This job is part of the D&T Support job function. They are responsible for providing technical support and solutions to internal users.

What You'll Do:

• Provide end-user support for specific software applications. Assist with simple hardware issues.
• Create new users and update user security access.
• Review servers and users to ensure that the systems are operational.
• Inform management of any general operational problems.
• Assist with conducting system maintenance on the network.
• Ensure software literature is up to date.
• Have some knowledge of standard principles with limited practical experience in applying them.
• Lead by example and model behaviors consistent with CBRE RISE values.
• Impact the quality of own work.
• Work within standardized procedures and practices to achieve objectives and meet deadlines.
• Exchange straightforward information, ask questions, and check for understanding.

What You'll Need:

• Bachelor's Degree preferred with up to 3 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Ability to use existing procedures to solve standard problems.
• Experience with analyzing information and standard practices to make judgments.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Organizational skills with a strong inquisitive mindset.