CX Data Analyst — Tableau Dashboards & Insights

UnifyCX; Quezon City; On-site; PHP 446,400 - 669,600; Full time

Job summary

UnifyCX in Quezon City is seeking a detail-oriented Data Analyst with strong Tableau experience. The role entails developing dashboards, analyzing contact center data, and delivering actionable insights to enhance customer experience. Candidates should have a Bachelor's degree in Data Analytics or a related field and 2–5+ years of experience in a BPO or shared services environment. Proficiency in Excel and SQL is also required, alongside analytical thinking and good communication skills.

Qualifications

• 2–5+ years of experience in data analysis within a BPO, CX, or shared services environment.
• Strong hands-on experience with Tableau for dashboard design, calculated fields, and data blending.
• Experience working with contact center metrics and reporting.

Responsibilities

• Develop and maintain interactive dashboards and reports using Tableau.
• Analyze contact center and back-office data to identify trends.
• Partner with teams to gather reporting requirements.

Skills

Tableau expertise

Data analysis

Excel proficiency

SQL for data extraction

Analytical thinking

Communication skills

Education

Bachelor's degree in Data Analytics, Statistics, IT, Business, or related field

Tools

Tableau

Excel

SQL

Job description

UnifyCX in Quezon City is seeking a detail-oriented Data Analyst with strong Tableau experience. The role entails developing dashboards, analyzing contact center data, and delivering actionable insights to enhance customer experience. Candidates should have a Bachelor's degree in Data Analytics or a related field and 2–5+ years of experience in a BPO or shared services environment. Proficiency in Excel and SQL is also required, alongside analytical thinking and good communication skills.