CX Advisor for Financial Software Accounts

Concentrix; Cebu City; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

Paid training

Education Assistance Program

Exclusive discounts

Mental Wellness Programs

HMO, life insurance, leave conversion

Job summary

A leading global provider of customer experience solutions is seeking a Customer Experience (CX) Advisor. In this role, you'll ensure clients' customers receive exceptional support, with responsibilities including addressing needs professionally and delivering high-quality service. Ideal candidates are college graduates with at least 6 months of CX experience and strong English communication skills. Attractive benefits such as paid training and wellness programs are also provided.

Qualifications

• Must have a college degree or relevant experience.
• At least six months of experience in the Customer Experience industry is preferred.
• Ability to work on a shifting schedule.

Responsibilities

• Ensure clients' customers receive an exceptional experience.
• Address customer needs and concerns promptly and professionally.
• Consistently deliver high-quality service.

Skills

Good English communication skills

Excellent customer service

Problem-solving skills

Multitasking skills

Superb computer skills

Education

College graduate

Job description

A leading global provider of customer experience solutions is seeking a Customer Experience (CX) Advisor. In this role, you'll ensure clients' customers receive exceptional support, with responsibilities including addressing needs professionally and delivering high-quality service. Ideal candidates are college graduates with at least 6 months of CX experience and strong English communication skills. Attractive benefits such as paid training and wellness programs are also provided.