Custumer Service Representative | Blended account | HYBRID set up

IQVIA SOLUTIONS OPERATIONS CENTER PHILIPPINES, INC.; Philippines; Hybrid; PHP 357,000 - 580,000; Full time

Benefits offered by this job

Hybrid Work Setup

Complete Work Equipment Provided

Job summary

IQVIA SOLUTIONS OPERATIONS CENTER PHILIPPINES, INC. is seeking a detail-oriented professional to coordinate meeting logistics and support client needs across international accounts. You will ensure timely planning and delivery of events while adhering to client rules and budgets.

The role requires strong communication, financial calculation skills, and flexibility with schedules, including potential on-site reporting as needed. A hybrid work setup and reliable home office setup are expected.

Qualifications

• Open for HS, SHS, College undergrad, and College graduates.
• 2+ years of BPO experience or equivalent handling international account.
• Able to work during US standard business hours and be flexible on schedule and/or extended hours to meet clients’ needs.
• Excellent in communication, both oral and written.
• Strong aptitude of financial calculations.
• Able to report onsite frequently as needed.
• Conducive home remote workspace with dual monitors and adequate internet speed.

Responsibilities

• Coordinate meeting logistics as part of the client Core Team.
• Coordinate planning and delivery of meeting logistics within rules and budget.
• Apply client business and compliance rules throughout planning, especially venue appropriateness and negotiated rates.
• Perform other related team tasks as assigned.

Skills

Communication

BPO experience

International accounts

Schedule flexibility

CRM software

Education

HS/SHS/College undergrad/graduates

Tools

Salesforce

SharePoint

Smartsheet

Twilio

CRM software

Job description

Ready to take the next step in your career? Join a collaborative team where you'll play a key role in coordinating meeting logistics, supporting client needs, and ensuring seamless event execution while maintaining compliance and budget requirements.

Essential Duties & Responsibilities

• Collaborate as an integral part of the client Core Team which comprises of meeting planners and speaker bureau planners and other planner roles supporting the logistics of each meeting.

• Coordinate all aspects of the planning and delivery of relevant meeting logistics in a timely manner within the client’s business rules and budgetary requirement.

• Application of client business and compliance rules throughout the planning process, especially related to venue appropriateness and negotiated rates within compliance rules.

• Other related team task maybe assigned.

Required Qualifications

• Open for HS, SHS, College undergrad, and College graduates!

• 2+ years of BPO experience or equivalent handling international account.

• Able to work during US standard business hours and be flexible on work schedule and/or extended hours to meet clients’ business needs during peak season.

• Excellent in communication, both oral and written.

• Strong aptitude of financial calculations.

• Able to be flexible to report onsite frequently, dependent on business need.

• Conducive work space when working remotely at home, which includes ability to receive and make calls during your shift, work with company provided dual monitors and have appropriate internet speed to complete work.

Preferred Qualifications

• Relevant audit experience is preferred

• Pharma Industry experience is a plus

• Knowledge in SharePoint, Salesforce and Smartsheet preferred

• Proficiency in using phone systems such as Twilio, CRM software and other relevant technology is preferred

What's in It for You?

HMO Coverage from Day 1

Up to 3 FREE HMO Dependents

Life Insurance Coverage

Retirement Plan

Hybrid Work Setup

Complete Work Equipment Provided

Work-Life Balance Culture

Blended Account Experience

ASAP Start Date