Associate Manager, Client Services (Meetings & Events) HYBRID set up

IQVIA SOLUTIONS OPERATIONS CENTER PHILIPPINES, INC.; Taguig; Hybrid; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

HMO Coverage from Day 1

Up to 3 FREE HMO Dependents

Life Insurance Coverage

Retirement Plan

Hybrid Work Setup

Complete Work Equipment Provided

Work-Life Balance Culture

Blended Account Experience

Job summary

IQVIA SOLUTIONS OPERATIONS CENTER PHILIPPINES, INC. is seeking an Associate Manager, Meetings & Events to lead a team of meeting planners across hybrid and home-based setups in the Taguig area.

You will drive performance, ensure compliant delivery of global programs, and optimize resource planning. The role focuses on people leadership, program governance, and superior customer experience, with opportunities to mentor teams and collaborate with cross-functional stakeholders.

Qualifications

• 5+ years of meeting industry experience.
• Experience leading people, managing teams, or leading projects is highly desirable.
• Life Sciences experience preferred, working knowledge of HCP interaction regulations a plus.
• Bachelor's Degree is preferred.
• Excellent oral and written communication skills with concise and clear summaries and next steps.
• Strong sense of urgency and the ability to solve problems effectively.
• Willing to work in night shift and in Taguig.

Responsibilities

• Manage a team of meeting planners including office-based/home-based/hybrid employees.
• Set comprehensive and measurable goals for team and individuals to optimize productivity, quality and customer service.
• Ensure client defined business rules are applied by the team throughout the planning lifecycle for compliance and experience.
• Plan and manage resources to meet forecasted workload; monitor workload and KPIs to prioritize resources.

Skills

People leadership

Team management

Communication skills

Problem solving

Urgency

Education

Bachelor's Degree

Tools

Microsoft Office

SharePoint

Salesforce

Zoom

Smartsheet

Job description

Are you an experienced Meetings & Events professional with a passion for people leadership and client service? We're looking for an Associate Manager, Meetings & Events to lead a team of meeting planners and ensure exceptional delivery of meeting and event programs for global clients.

Essential Functions

• Manage a team of meeting planners including office-based/ home-based/hybrid employees.

• Set comprehensive and measurable goals for maximum team and individual performance, which includes a balanced focus on productivity, quality, effective communication, and overall customer service.

• Ensure client defined business rules are applied by team throughout the planning lifecycle of the programs to ensure compliance and customer experience expectations are met.

• Plan and manage resources to meet forecasted workload; monitor workload and key performance indicators to prioritize and rebalance resources when appropriate.

Qualifications

• 5+ years of meeting industry experience

• Previous experience with leading people, managing teams, or leading projects is highly desirable.

• Life Sciences experience preferred, working knowledge of HCP interaction regulations a plus.

• Bachelor's Degree is preferred.

• Excellent oral and written communication skills with focus on the ability to be concise and clear, summarize a situation and articulate the necessary next steps, effectively listen, and assess the need for urgent action.

• Strong sense of urgency and the ability to effectively problem solve.

• Passion to lead individuals and teams to achieve agreed upon goals, deliver measurable results, navigate obstacles, embrace, change, and celebrate success.

• Proficiency in Microsoft Office suite of products (Word, Excel, PowerPoint, Teams) and Outlook required.

• Knowledge in SharePoint, Salesforce, Zoom and Smartsheet preferred.

• Willing to work in Mckinley Taguig

• Amenable to work in night shift

What's in It for You?

HMO Coverage from Day 1

Up to 3 FREE HMO Dependents

Life Insurance Coverage

Retirement Plan

Hybrid Work Setup

Complete Work Equipment Provided

Work-Life Balance Culture

Blended Account Experience