Customs Operations Team Leader

Access Customs Brokerage Inc.; Dasmariñas; On-site; PHP 600,000 - 900,000; Full time

Job summary

Access Customs Brokerage Inc. is seeking a Customs Operations Team Leader in the Philippines to guide our B2C Customs Processing team. You will supervise daily shipment processing, ensure SLA compliance, and coach analysts and clerks toward goals.

You will enforce CBSA regulations, lead onboarding and training, monitor KPIs, and serve as escalation point for client and carrier concerns, with coverage for other leaders as needed.

Qualifications

• Licensed Customs Broker is required.
• Bachelor's degree in Customs Administration, Business, Logistics, or related field.
• Minimum 3 years of experience in customs brokerage, entry processing, or related field.
• At least 1 year of supervisory or team lead experience.
• Strong knowledge of CBSA regulations, CARM, and entry workflows.
• Familiarity with ACE and ACI systems.
• Excellent written and verbal communication in English.

Responsibilities

• Supervise daily processing of assigned shipment types and carrier lanes to ensure accuracy and on-time completion.
• Ensure shipments are processed within SLAs, prioritizing urgent shipments to avoid delays and penalties.
• Monitor and enforce compliance with CBSA regulations, customs documentation standards, and company policies.
• Lead, coach, and support Customs Analysts and Clerks toward goals.
• Perform quality audits on processed shipments and drive corrective coaching.
• Facilitate onboarding, training, and development of team members.
• Investigate and resolve shipment rejects, customs/system errors, and manifest discrepancies.
• Monitor daily KPIs, team scorecards, and prepare operational reports.
• Act as a point of escalation for client, carrier, and internal concerns.
• Provide coverage for other Team Leaders during absences.

Skills

Licensed Customs Broker

Supervisory experience

CBSA regulations knowledge

ACE/ACI familiarity

English communication

Education

Bachelor's degree in Customs Administration, Business, Logistics, or related field

Tools

ACE

ACI

Job description

We're growing our offshore operations team in the Philippines and looking for a Customs Operations Team Leader who brings both strong people leadership and licensed customs expertise to oversee our B2C Customs Processing team.

Key Responsibilities

• Supervise daily processing of assigned shipment types (Air, Ground, ACE, ACI) and carrier lanes to ensure accuracy and on-time completion

• Ensure shipments are processed within SLAs, prioritizing urgent shipments to avoid delays and AMPS penalties

• Monitor and enforce compliance with CBSA regulations, customs documentation standards, and company policies

• Lead, coach, and support Customs Analysts and Clerks toward individual and team goals

• Perform quality audits on processed shipments and drive corrective coaching based on findings

• Facilitate onboarding, training, and development of new and existing team members

• Investigate and resolve shipment rejects, customs/system errors, and manifest discrepancies

• Monitor daily KPIs, team scorecards, and prepare operational reports

• Act as a point of escalation for client, carrier, and internal concerns

• Provide coverage for other Team Leaders during absences or rest days as needed

What You Bring

• Licensed Customs Broker (required)

• Bachelor's degree in Customs Administration, Business, Logistics, or a related field

• Minimum 3 years of experience in customs brokerage, entry processing, or a related field

• At least 1 year of experience in a supervisory or team lead capacity

• Strong working knowledge of CBSA regulations, CARM, and B2B/B2C customs entry workflows

• Familiarity with customs and shipment processing systems (e.g., ACE, ACI)

• Strong people leadership skills — coaching, performance feedback, and conflict resolution

• Sound analytical and problem-solving skills

• Excellent written and verbal communication skills in English