Customs Broker

DHL Express; Philippines; On-site; PHP 420,000 - 660,000; Full time

Job summary

DHL Express in the Philippines is seeking a Customs Compliance Clerk to join our international logistics team. You will ensure timely preparation, validation, and submission of import, export, and transshipment declarations while upholding regulatory standards.

The role emphasizes collaboration with customs authorities, customers, and internal departments to meet deadlines, control risks, and maintain accurate records across shipments and tariffs.

Qualifications

• Bachelor's degree in a related field such as Customs Administration, Logistics, or Business Administration.
• Licensed Customs Broker where required by country regulations.
• Experience in customs clearance, freight forwarding, logistics, or international trade operations.
• 2–3 years in customs clearance and international freight/logistics environments.

Responsibilities

• Prepare, validate, and submit import, export, and transshipment customs declarations.
• Ensure compliance with customs regulations, tax laws, and DHL standards.
• Review shipment documentation for accuracy and regulatory compliance.
• Obtain necessary duty and tax approvals before submission.
• Liaise with customs authorities to resolve clearance issues.
• Prioritize clearance activities to meet service targets and minimize delays.
• Provide customs-related advice to customers and internal stakeholders.
• Maintain records for customers, shipments, tariffs, and classifications.
• Support audits, compliance programs, and Trade Security Program requirements.
• Monitor KPIs such as COA, BOS, and shipments pending 72 hours.

Skills

Customs clearance

Freight forwarding

Logistics operations

Regulatory compliance

Stakeholder communication

Documentation review

Deadline management

Education

Bachelor's Degree in Customs Administration

Licensed Customs Broker

Job description

Join the World's Most International Company!

Are you ready to embark on an exciting journey with a company that has been at the forefront of cross-border express delivery since 1969? At DHL Express, we operate in over 220 countries and territories, making us the most international company in the world. Our mission is to connect people and improve lives across the globe, and we believe that the more people we connect, the better our planet becomes.

Join the DHL Express Family: Where Diversity Thrives!

At DHL Express, we don't just talk the talk—we walk the walk! As an equal opportunity employer, we are on a mission to create a vibrant, diverse, and inclusive culture that reflects the world we serve. We believe that every individual brings unique talents and perspectives to the table, and that's what makes our team truly extraordinary.

No Labels, Just Talent! We celebrate differences, whether it's race, color, gender, sexual orientation, age, ability, marital status, family responsibilities, religion, political beliefs, or national origin. We're all about breaking down barriers and building bridges—because diversity fuels innovation and drives success!

Your Task:

• Ensure timely and accurate preparation, validation, and submission of import, export, and transshipment customs declarations.
• Ensure compliance with customs regulations, tax laws, and DHL operational standards.
• Review shipment documentation for accuracy, completeness, and regulatory compliance.
• Obtain necessary duty and tax approvals before customs declaration submission.
• Liaise with customs authorities and regulatory agencies to resolve clearance issues, disputes, and inquiries.
• Prioritize shipment clearance activities to achieve service targets and minimize delays.
• Provide customs-related advice and support to customers and internal stakeholders.
• Maintain accurate customer, shipment, tariff, and commodity classification records.
• Support customs audits, compliance programs, and Trade Security Program (TSP) requirements.
• Monitor and achieve key performance indicators (KPIs) such as COA, BOS, and shipments pending over 72 hours.

What you bring:

• Bachelor's Degree in Customs Administration, Logistics, Supply Chain Management, Business Administration, or a related field.
• Licensed Customs Broker (where required by country regulations).
• Experience in customs clearance, freight forwarding, logistics, or international trade operations preferred.
• 2-3 years of experience in customs clearance and international freight/logistics environments.
• Reviews customs requirements, shipment details, and documentation accurately to ensure compliance.
• Prioritizes shipments and manages deadlines to meet clearance targets.
• Makes sound customs-related decisions while minimizing compliance risks.
• Achieves operational KPIs, clearance timelines, and customer service standards.
• Collaborates effectively with customers, customs authorities, and internal departments.
• Takes ownership of customs declarations and ensures regulatory compliance.
• Clearly communicates customs requirements and clearance updates to stakeholders.
• Performs effectively under pressure and manages multiple priorities.