Customs Admin/Import-Export Coordinator

New Personnel Builders and Consultancy Services Inc.; Parañaque; On-site; PHP 420,000 - 640,000; Full time

Job summary

New Personnel Builders and Consultancy Services Inc. seeks a proactive Customs and Logistics Operations Officer to coordinate import/export clearance, trucking and vendor tasks.

You will monitor compliance, liaise with brokers and agencies, manage documentation, and provide timely status updates across shipments.

This role emphasizes accuracy, record-keeping, and proactive problem solving to ensure on-time delivery.

Responsibilities

• Coordinate customs clearance activities for import and export shipments.
• Review shipping and commercial documents for completeness and compliance.
• Monitor customs declaration filing, assessment, examination, and cargo release status.
• Liaise with brokers, customs representatives, PEZA authorities, and other government agencies.
• Ensure timely submission of documents required for clearance.
• Monitor compliance with BOC, PEZA, and other regulatory requirements.
• Escalate shipment delays, customs issues, and compliance risks proactively.
• Support post-entry activities including amendments, refunds, and documentation retrieval.
• Maintain complete and accurate records of customs transactions.
• Plan and coordinate trucking requirements for import, export, and domestic cargo movements.
• Arrange transport bookings and dispatch activities with accredited trucking providers.
• Monitor truck arrivals, cargo pickups, deliveries, and return of equipment.
• Manage delivery appointments with customers, warehouses, depots, and terminals.
• Track shipment milestones and provide proactive status updates.
• Coordinate exception management including truck breakdowns, port congestion, vessel delays, and empty return issues.
• Ensure compliance with transportation safety and operational requirements.
• Coordinate daily operational activities with trucking vendors, brokers, warehouses, shipping lines, and terminal operators.
• Support vendor performance monitoring against agreed service levels.
• Facilitate issue resolution and corrective actions with service providers.
• Build effective working relationships with customers and internal stakeholders.
• Maintain accurate operational trackers and shipment monitoring tools.
• Prepare daily, weekly, and monthly operational performance reports.
• Monitor key performance indicators including: On-time clearance, On-time delivery, Customs compliance, Shipment visibility, Exception management.
• Support billing validation, cost reconciliation, and operational audits

Job description

Customs Brokerage Operations

Coordinate customs clearance activities for import and export shipments.

Review shipping and commercial documents for completeness and compliance.

Monitor customs declaration filing, assessment, examination, and cargo release status.

Liaise with brokers, customs representatives, PEZA authorities, and other government agencies.

Ensure timely submission of documents required for clearance.

Monitor compliance with BOC, PEZA, and other regulatory requirements.

Escalate shipment delays, customs issues, and compliance risks proactively.

Support post-entry activities including amendments, refunds, and documentation retrieval.

Maintain complete and accurate records of customs transactions.

Trucking and Transportation Operations

Plan and coordinate trucking requirements for import, export, and domestic cargo movements.

Arrange transport bookings and dispatch activities with accredited trucking providers.

Monitor truck arrivals, cargo pickups, deliveries, and return of equipment.

Manage delivery appointments with customers, warehouses, depots, and terminals.

Track shipment milestones and provide proactive status updates.

Coordinate exception management including truck breakdowns, port congestion, vessel delays, and empty return issues.

Ensure compliance with transportation safety and operational requirements.

Vendor and Stakeholder Management

Coordinate daily operational activities with trucking vendors, brokers, warehouses, shipping lines, and terminal operators.

Support vendor performance monitoring against agreed service levels.

Facilitate issue resolution and corrective actions with service providers.

Build effective working relationships with customers and internal stakeholders.

Reporting and Operational Control

Maintain accurate operational trackers and shipment monitoring tools.

Prepare daily, weekly, and monthly operational performance reports.

Monitor key performance indicators including:

• On-time clearance
• On-time delivery
• Customs compliance
• Shipment visibility
• Exception management

Support billing validation, cost reconciliation, and operational audits