Customer Value Engineer — AI-Driven Success Hub

Aris; Hinoba-an; On-site; PHP 597,000 - 862,000; Full time

Job summary

SAG Aris GmbH is seeking a Customer Value Engineer to join our India team. The role focuses on guiding customers toward meaningful outcomes, translating business goals into ARIS solution recommendations, and articulating business value within a digital-first environment.

You will serve a broad base of run-rate customers alongside Renewal Sales Executives, delivering programs, assets, and advisory guidance to help customers achieve their strategic goals and maximize value.

Qualifications

• Experience in a customer-facing role such as Customer Success, Consulting, Solutions, or Value-focused roles.
• Ability to translate business goals into solution recommendations and measurable outcomes.
• Strong communication skills, especially in explaining complex concepts simply.
• Data-driven mindset with experience using metrics to demonstrate value.
• Highly organized with the ability to manage multiple requests in a structured way.

Responsibilities

• Guide customers through digital-first Success Plans with measurable outcomes.
• Provide input for Renewal Sales conversations.
• Deliver scalable programs like webinars and guided learning paths.
• Build and maintain a library of Success Hub assets.
• Identify opportunities for customers to progress toward strategic goals using ARIS capabilities.
• Support Renewal Managers with value-justification materials for renewals and expansions.

Skills

Customer-facing experience

English fluency

Data-driven mindset

Strong communication

Structured multi-tasking

Job description

SAG Aris GmbH is seeking a Customer Value Engineer to join our India team. The role focuses on guiding customers toward meaningful outcomes, translating business goals into ARIS solution recommendations, and articulating business value within a digital-first environment.

You will serve a broad base of run-rate customers alongside Renewal Sales Executives, delivering programs, assets, and advisory guidance to help customers achieve their strategic goals and maximize value.