Customer Training & Onboarding Specialist

Vesync Co.; Makati; Remote; PHP 300,000 - 470,000; Full time

Job summary

Vesync Co. is seeking a Training Specialist to design and deliver customer service training, support onboarding, and reinforce knowledge across teams. You’ll ensure consistent, engaging programs aligned with processes, systems, and policy changes.

The role emphasizes learner readiness and continuous improvement. The ideal candidate has 3+ years in customer service with training delivery experience, strong communication skills, and the ability to tailor content for diverse learners while

Qualifications

• 3+ years of customer service experience with a proven record of meeting or exceeding quality expectations.
• Experience in delivering training, facilitating sessions, mentoring, or employee development is preferred.
• Experience with customer service processes, systems, or learning platforms is preferred.

Responsibilities

• Deliver new hire and ongoing Customer Service training using approved lesson plans and objectives.
• Facilitate classroom, virtual, system, process, and customer service training sessions as required.
• Adapt training delivery to diverse learning needs while maintaining content integrity.
• Conduct knowledge checks, assessments, and practical exercises to evaluate learner readiness.
• Support end-to-end training activities for new hires, including product, system, and process training.
• Track learner progress, attendance, completion, and assessment results throughout training.

Skills

Customer service excellence

Training delivery

Facilitation

Communication skills

Organization & planning

Analytical thinking

Empathy & coaching

Tools

LMS

Job description

Vesync Co. is seeking a Training Specialist to design and deliver customer service training, support onboarding, and reinforce knowledge across teams. You’ll ensure consistent, engaging programs aligned with processes, systems, and policy changes.

The role emphasizes learner readiness and continuous improvement. The ideal candidate has 3+ years in customer service with training delivery experience, strong communication skills, and the ability to tailor content for diverse learners while