Training Specialist / Trainer (2-year contract, convertible)

Vesync Co.; Makati; Remote; PHP 300,000 - 470,000; Full time

Job summary

Vesync Co. is seeking a Training Specialist to design and deliver customer service training, support onboarding, and reinforce knowledge across teams. You’ll ensure consistent, engaging programs aligned with processes, systems, and policy changes.

The role emphasizes learner readiness and continuous improvement. The ideal candidate has 3+ years in customer service with training delivery experience, strong communication skills, and the ability to tailor content for diverse learners while

Qualifications

• 3+ years of customer service experience with a proven record of meeting or exceeding quality expectations.
• Experience in delivering training, facilitating sessions, mentoring, or employee development is preferred.
• Experience with customer service processes, systems, or learning platforms is preferred.

Responsibilities

• Deliver new hire and ongoing Customer Service training using approved lesson plans and objectives.
• Facilitate classroom, virtual, system, process, and customer service training sessions as required.
• Adapt training delivery to diverse learning needs while maintaining content integrity.
• Conduct knowledge checks, assessments, and practical exercises to evaluate learner readiness.
• Support end-to-end training activities for new hires, including product, system, and process training.
• Track learner progress, attendance, completion, and assessment results throughout training.

Skills

Customer service excellence

Training delivery

Facilitation

Communication skills

Organization & planning

Analytical thinking

Empathy & coaching

Tools

LMS

Job description

VeSync is a portfolio company with brands that cover different categories of health & wellness products. We wouldn’t be surprised if you have one of our Levoit air purifiers in your living room or a COSORI air fryer whipping up healthy and delicious meals for you every night.

We’re a young and energetic company, we’ve had tremendous success, and we are constantly growing our team. As we garner more industry attention - just check out our accomplishments and awards by CES Innovation, iF Design, IGA, and Red Dot - we also need driven and talented people to join our team.

That brings us to you, and what you’ll be joining. Our teams are smart and diligent and take ownership of their work - they’re confident in their work but know how to collaborate with open ears and a spirit of learning. If you’re down-to-earth, approachable, and easy to strike up a conversation with, this may be a great fit for you.

Check out our brands:

Position Overview:

• The Training Specialist or Trainer is responsible for delivering Customer Service training programs, supporting new hire onboarding, and reinforcing knowledge and skills among existing team members.
• The role ensures that employees receive consistent, accurate, and engaging training aligned with established processes, policies, systems, and customer service standards.
• The Training Specialist works within established training frameworks while identifying learning gaps and opportunities to improve training effectiveness and employee readiness.

Key Responsibilities:

Training Delivery

• Deliver new hire and ongoing Customer Service training using approved lesson plans, training materials, and learning objectives.
• Facilitate classroom, virtual, system, process, and customer service training sessions as required.
• Adapt training delivery methods and examples to support different learning needs while maintaining the integrity of approved training content.
• Conduct knowledge checks, assessments, and practical exercises to evaluate learner understanding and readiness.
• Support end-to-end training activities for new Customer Service hires, including process, product, system, and customer service training.
• Coordinate with Operations and other stakeholders to ensure new hires complete required training and are prepared for transition to production.
• Track learner progress, attendance, completion, assessment results, and readiness throughout the training period.
• Escalate significant learning or readiness concerns to Training and Operations leadership.

Training Administration & Documentation

• Maintain accurate training records, attendance, completion rates, assessment results, and other required documentation.
• Ensure training materials, presentations, exercises, and reference materials remain current based on approved process, product, system, and policy changes.
• Maintain training schedules and coordinate logistics for assigned training sessions.
• Ensure required training documentation is stored and maintained in designated systems.

Training Effectiveness & Analysis

• Monitor training results, assessment performance, nesting/readiness outcomes, and recurring knowledge gaps to identify training needs.
• Analyze learner performance and feedback to identify opportunities to improve training delivery and effectiveness.
• Provide observations and recommendations to Training and Operations leadership based on training results and learner performance.
• Support post-training knowledge reinforcement and targeted refresher training when recurring gaps are identified.
• Identify opportunities to improve training content, delivery methods, learning activities, and onboarding processes.
• Support the development and implementation of approved training improvements.
• Participate in calibration and knowledge-sharing sessions with Training, QA, and Operations teams to maintain alignment on processes and quality standards.
• Stay current on Customer Service processes, products, systems, policies, and training methodologies.

Requirements:

• 3+ years of customer service experience with a demonstrated record of meeting or exceeding quality and performance expectations.
• Experience in training delivery, facilitation, peer coaching, mentoring, or employee development is preferred.
• Experience working with customer service processes, systems, or learning management platforms is preferred.
• Excellent communication, facilitation, and presentation skills with the ability to engage diverse audiences.
• Strong ability to explain complex processes and concepts in a clear and easy-to-understand manner.
• Strong organizational skills and attention to detail for managing training schedules, records, and documentation.
• Analytical ability to identify learning gaps, performance trends, and training needs.
• Patience, empathy, and professionalism when supporting learners with different levels of knowledge and experience.
• Ability to provide constructive feedback and coach learners toward improved performance.
• Strong adaptability and ability to adjust training delivery based on learner needs and feedback.
• Strong learning orientation and willingness to continuously develop training and facilitation expertise.

This role will initially follow a schedule aligned with US business hours (8:30 AM to 5:30 PM US time), which corresponds to 11:30 PM to 8:30 AM Philippine time. Working hours may be adjusted based on operational requirements and regional support needs.