Customer Support Specialist – Tech Help (Onsite, Pasay)

Amazon; Pasay; On-site; PHP 280,000 - 420,000; Full time

Benefits offered by this job

HMO Insurance

Leave benefits

Medical Spending Account

Employee Assistance Program

SSS/PhilHealth/Pag-IBIG

Job summary

Amazon Philippines is hiring a Customer Service Associate (Regular/ Permanent) to be the first point of contact for North America and UK customers. You will handle phone, chat, and email inquiries, troubleshoot issues, and guide customers toward solutions while using a range of tools to research and resolve requests.

The role requires rotating, shift-based hours totaling around 40 hours per week, including nights and weekends.

Qualifications

• English communication and strong verbal/written skills required.
• Experience in customer service or contact center advantageous.
• Willingness to work rotating shifts, including nights and weekends.
• Ability to multi-task in a fast-paced environment while solving problems.

Responsibilities

• Be the first point of contact for customers via phone, chat, and email.
• Prevent issues, resolve queries, and guide customers toward a resolution.
• Use tools to navigate, research, and review solutions and communicate effectively.

Skills

English communication

Customer service

Shift flexibility

Multi-tasking

Job description

Amazon Philippines is hiring a Customer Service Associate (Regular/ Permanent) to be the first point of contact for North America and UK customers. You will handle phone, chat, and email inquiries, troubleshoot issues, and guide customers toward solutions while using a range of tools to research and resolve requests.

The role requires rotating, shift-based hours totaling around 40 hours per week, including nights and weekends.