Customer Service Associate - Regular/ Permanent

Amazon; Pasay; On-site; PHP 280,000 - 420,000; Full time

Benefits offered by this job

HMO Insurance

Leave benefits

Medical Spending Account

Employee Assistance Program

SSS/PhilHealth/Pag-IBIG

Job summary

Amazon Philippines is hiring a Customer Service Associate (Regular/ Permanent) to be the first point of contact for North America and UK customers. You will handle phone, chat, and email inquiries, troubleshoot issues, and guide customers toward solutions while using a range of tools to research and resolve requests.

The role requires rotating, shift-based hours totaling around 40 hours per week, including nights and weekends.

Qualifications

• English communication and strong verbal/written skills required.
• Experience in customer service or contact center advantageous.
• Willingness to work rotating shifts, including nights and weekends.
• Ability to multi-task in a fast-paced environment while solving problems.

Responsibilities

• Be the first point of contact for customers via phone, chat, and email.
• Prevent issues, resolve queries, and guide customers toward a resolution.
• Use tools to navigate, research, and review solutions and communicate effectively.

Skills

English communication

Customer service

Shift flexibility

Multi-tasking

Job description

Customer Service Associate - Regular/ Permanent

Role: Customer Service Associate (CSA) – Regular/ Permanent
Job Type: Permanent, Full-time, Onsite
Location: Three Ecom Center, MOA Complex, Pasay City

Amazon’s mission is to be Earth’s most customer‑centric company. The award‑winning Technical Support team plays a key role in that goal. We do not ask you to read from a script; instead we provide training so you can investigate, problem‑solve, and guide customers towards a resolution. You’ll bring your unique personality to every customer conversation and deliver the exceptional technical support experience our customers love.

What will you do as a Customer Service Associate?

You’ll be the first point of contact for North America and United Kingdom (UK) markets or customers, answering requests through phone, chat, and/or email. Your responsibilities include preventing issues, solving queries, and delighting customers. You will use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.

What are your hours?

This role requires variable hours to match when customers need us most. You will work on shifting schedules; your work week is a minimum of 40 hours. All throughout your shift, you are expected to receive calls and assist customers. We schedule based on a variety of shift patterns from Sunday to Monday. The schedule is not fixed; we work on shifting, rotating, and mostly graveyard schedules. You will receive your work schedule at least four weeks in advance and may change every four weeks. You may be required to work national holidays, weekends, and overtime as business needs dictate. In peak periods your shift may be more demanding.

What strengths will you bring?

• Hard‑working, articulate, and detail‑oriented
• Friendly and customer‑focused in every situation
• Ability to learn quickly and embrace change
• Comfortable multi‑tasking in a high‑energy environment

Benefits

Training, equipment package, and a number of benefits including:

• Insurance (HMO, Life and Personal Accident Insurance, etc)
• Leave benefits (Annual and Sick Leaves, Maternity and Parental Leaves, other paid time offs, etc)
• Medical Spending Account / Reimbursement
• Employee Assistance Program
• Statutory government benefits (SSS, PhilHealth, Pag-IBIG)

Basic Qualifications

• Minimum age: 18 years old
• Completed at least two years in college or Senior High Graduate; or
• High school graduate (old curriculum) with at least one year customer service experience; or
• Less than two years in college with at least one year customer service experience.
• Right to work in the Philippines without restrictions.
• Strong communication skills in English (written and oral fluency).
• Availability to work varying shifts from Monday to Sunday; 9‑hour shift (8‑hour shift with 1‑hour lunch).
• Willingness to work in rotating shifts (early, late, overnight, holidays, weekend, overtime as required).
• Understanding and acceptance of schedule changes based on business needs.
• Comfort in a fast‑paced, multi‑tasked, high‑energy environment; creative and analytical problem‑solver with a passion for excellent customer service.

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.