Global Onsite Customer Support Specialist

Amazon; Metro Manila; On-site; PHP 334,800 - 535,680; Full time

Benefits offered by this job

HMO & Insurance

Leave Benefits

Medical Spending Account

Employee Assistance Program

SSS/PhilHealth/PagIBIG

Job summary

Amazon is hiring a Customer Service Associate (CSA) – Regular/ Permanent for onsite work at Three E-com Center, MOA Complex, Pasay City. You will be the first contact for customers in North America and the UK, handling queries via phone, chat and email, including order, product and payment questions, and website guidance.

Shifts are 40 hours weekly with rotating schedules, including holidays and weekends. We value detail-oriented, customer-focused individuals who can learn quickly in a

Qualifications

• Minimum age 18
• Completed at least two years in college or Senior High Graduate; or High school graduate with at least one year customer service experience
• Right to work in the Philippines
• Strong communication skills in English (written and oral)
• Availability to work in varying shifts including weekends and holidays

Responsibilities

• Answer queries via phone, chat and/or email
• Handle order and product questions, payment matters and website guidance
• Use tools to navigate, research and review solutions
• Communicate effectively with customers to resolve issues

Skills

Strong English communication

Computer skills

Customer-focused

Learning agility

Multi-tasking

Education

Two years of college or senior high graduate

Job description

Amazon is hiring a Customer Service Associate (CSA) – Regular/ Permanent for onsite work at Three E-com Center, MOA Complex, Pasay City. You will be the first contact for customers in North America and the UK, handling queries via phone, chat and email, including order, product and payment questions, and website guidance.

Shifts are 40 hours weekly with rotating schedules, including holidays and weekends. We value detail-oriented, customer-focused individuals who can learn quickly in a