24/7 Customer Support & IT Help Desk Associate

Ayannah; Pasig; On-site; PHP 223,200 - 334,800; Full time

Job summary

Ayannah seeks a Customer Service Associate in Metro Manila, Pasig, responsible for providing telephone and email support to customers worldwide. The role requires commitment to customer satisfaction, timely solutions, and the ability to work on a 24/7 shift schedule.

Ideal candidates should have a degree, excellent communication skills, and at least one year of experience in customer support. The position facilitates a dynamic work environment, where problem-solving and effective communication are key to success.

Qualifications

• Graduate of any 4-year course from a reputable College or University.
• 1-year experience supporting end-users, IT CSR/Help Desk support is a plus.
• Possess excellent oral and written English and Filipino communication skills.

Responsibilities

• Respond to inquiries, complaints, and requests from customers via phone, email, or chat.
• Provide customers with product and service information.
• Monitor order requests to ensure fulfillment by communicating with partners.

Skills

Customer satisfaction

Excellent oral and written communication

Problem solving

Time management

Education

Graduate of any 4-year course

Tools

Microsoft Office (Word, Excel, Outlook)

Web and Mobile applications

Job description

Ayannah seeks a Customer Service Associate in Metro Manila, Pasig, responsible for providing telephone and email support to customers worldwide. The role requires commitment to customer satisfaction, timely solutions, and the ability to work on a 24/7 shift schedule.

Ideal candidates should have a degree, excellent communication skills, and at least one year of experience in customer support. The position facilitates a dynamic work environment, where problem-solving and effective communication are key to success.