Customer Support Specialist: Quick Resolutions & Empathy

Ubiquity Global Services, Inc.; Laguna; On-site; PHP 200,880 - 279,000; Full time

Benefits offered by this job

Access to career development programs

People-first culture

Dynamic work environment

Job summary

A leading global services provider in Laguna seeks a Customer Service Representative to deliver exceptional service by handling inquiries and troubleshooting issues. The ideal candidate is a high school graduate with strong communication skills and at least 6 months BPO experience. Join a people-first culture that values your contributions and learn through comprehensive training. Be part of a community invested in your success and adapt to a fast-paced, dynamic environment.

Qualifications

• At least SHS/High School Graduate.
• With 6 months BPO experience.
• Exceptional communication skills—both verbal and written.
• A knack for problem‑solving and thinking on your feet.
• Ability to work under pressure while maintaining a positive demeanor.
• High level of adaptability to embrace new tools and technologies.

Responsibilities

• Handle customer inquiries via phone, email, or chat professionally.
• Troubleshoot issues and provide effective resolutions.
• Continuously learn about products and services to enhance customer experience.
• Show genuine care and empathy in addressing customer needs.

Skills

Exceptional communication skills

Problem-solving

Interpersonal skills

Organizational skills

Technical skills

Education

At least SHS/High School Graduate

Job description

A leading global services provider in Laguna seeks a Customer Service Representative to deliver exceptional service by handling inquiries and troubleshooting issues. The ideal candidate is a high school graduate with strong communication skills and at least 6 months BPO experience. Join a people-first culture that values your contributions and learn through comprehensive training. Be part of a community invested in your success and adapt to a fast-paced, dynamic environment.