Customer Support Specialist — Growth, HMO & Training

Quess (Philippines) Corp; Lapu-Lapu; On-site; PHP 201,000 - 312,000; Full time

Job summary

The CSR role in Cebu City, Philippines, requires a customer-focused, motivated individual to handle inquiries via phone, email or chat, resolve concerns, and deliver excellent service. The successful candidate will thrive in a fast-paced environment and maintain high customer satisfaction.

Key duties include processing inquiries, providing product information, and documenting interactions while meeting quality and productivity targets. On-site work with weekend/holiday shifts is required.

Qualifications

• Excellent communication skills in English.
• Customer service experience is an advantage but not required.
• Basic computer navigation and typing skills.
• Willing to work on shifting schedules, weekends, and holidays.
• Willing to work on-site in Cebu City.

Responsibilities

• Handle inbound and/or outbound customer interactions professionally and efficiently.
• Address customer inquiries, concerns, and requests in a timely manner.
• Provide accurate information regarding products, services, and company policies.
• Resolve customer complaints and escalate complex issues when necessary.
• Document customer interactions and maintain accurate records in the system.
• Meet quality, productivity, and customer satisfaction targets.
• Follow company policies, procedures, and compliance guidelines.
• Work collaboratively with team members and support departments to resolve customer concerns.
• Stay updated on products, services, and process changes.

Skills

Communication skills

English proficiency

Problem-solving

Teamwork

Education

Senior High School Graduate

Job description

The CSR role in Cebu City, Philippines, requires a customer-focused, motivated individual to handle inquiries via phone, email or chat, resolve concerns, and deliver excellent service. The successful candidate will thrive in a fast-paced environment and maintain high customer satisfaction.

Key duties include processing inquiries, providing product information, and documenting interactions while meeting quality and productivity targets. On-site work with weekend/holiday shifts is required.