Customer Service Representative

Concentrix 1BPO; Laguna; On-site; PHP 279,000 - 379,000; Full time

Benefits offered by this job

Competitive salary

Meal allowance

Rice allowance

Night differential

Account incentives

Sick leave

Vacation leave

Education assistance

Retirement plan

Annual bonuses

Health plan

Modern workplace

Job summary

Concentrix is hiring for a customer service role in the Philippines. The position requires handling customer inquiries, resolving issues, and maintaining product knowledge while delivering courteous and professional service. Training is provided to equip you for the role.

You must be 18+, fluent in English, and able to work full-time. The company offers a range of benefits and a modern working environment, with emphasis on growth within the BPO sector.

Qualifications

• Fluent in English, good communication skills and ability to converse with customers.
• Proficient with computer and internet usage for day-to-day tasks.
• HS graduate or equivalent; fresh graduates welcome, with willingness to learn.

Responsibilities

• Interact with customers in a courteous, friendly, professional manner.
• Listen to customer needs, show empathy, and resolve issues using available resources.
• Clarify requirements and provide accurate information with product knowledge.
• Maintain basic knowledge of client products and services.

Skills

Fluent in English

Computer & Internet literate

Education

HS graduate or equivalent

Fresh college graduates encouraged

BPO experience a plus

Job description

Employee Recognition and Rewards

Performance Bonus, Annual Appraisal, Employee Recognition Program, Incentives

Insurance Health & Wellness

HMO

Others

Company Social Events, Office Parties

Professional Development

Maternity & Paternity Leave, Sick Leave, Vacation Leave

We are CONCENTRIX – the #1 BPO in the industry – where incredible careers begin and thrive. Whether yours is just beginning or you're making a fresh start, we empower people through continuous opportunities to grow and promote the ability to explore the many career paths the organization has to offer. This ideal led to the Hall of Fame honors being conferred in both Best Company and Best Employer categories by the International ICT Awards. We want you to be part of the #1 BPO team and help you find a fruitful career with us; a job you will enjoy and be proud of.

BENEFITS

• very competitive salary
• meal and transportation pay
• rice allowance
• night differential [when applicable]
• account incentives
• sick and vacation leaves
• educational assistance
• retirement plan
• annual appraisal and bonuses
• comprehensive health plan for you and your loved ones
• clean, safe & modern working environment

JOB RESPONSIBILITIES

• communicate with customers in a courteous, friendly and professional manner using agreed procedures
• listen attentively to customer needs; demonstrate empathy while maximizing opportunity to build rapport
• clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• maintain basic knowledge of client products and/or services.

CANDIDATE PROFILE

• 18 years old or above
• computer & internet literate
• must be FLUENT in English; keep in mind that you’ll be conversing with foreign customers
• committed to full-time long-term employment

All successful applicants go through a month long training on communications, culture and product-specific courses to equip them before actual work begins.

EDUCATIONAL & PROFESSIONAL ATTAINMENT

• at least graduated HS (prior to K-12 curriculum) / ALS (Grade 12 equivalent) / SHS (K-12)
• not tied up with academics; not currently studying nor enrolling for school
• fresh college graduates are encouraged to apply
• BPO experience handling international voice account is a DEFINITE PLUS but not required.

NOTE: For applicants falling under the K-12 curriculum, you should be graduates of Senior High School because strictly Junior HS graduates will not be accepted. However for applicants under the old (before K-12) curriculum, HS graduates are welcome to apply.

English Language Customer Service Problem Solving Team Player Account Management Strong Work Ethic Technical Skills Organizational Skills Interpersonal Skills Computer-Internet Skills

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