Customer Support Representative - SaaS (WFH Setup)

Yngen Datacom Corp.; San Pedro; Remote; PHP 240,000 - 360,000; Full time

Job summary

Yngen Datacom Corp. is seeking a Customer Support Representative in the Laguna area to help users via email and live support. You will resolve product issues, guide onboarding, and share best practices to maximize value from our platform.

You should excel at clear, empathetic communication, possess at least 1 year in SaaS support, and be comfortable learning new tools. A strong passion for creative/AI industries is a plus.

Qualifications

• Native-level English proficiency — both written and verbal.
• Descriptive and expressive writing skills, with the ability to communicate complex ideas clearly and empathetically.
• Shift Excellence: High discipline regarding punctuality and schedule adherence.
• Computer savvy — a quick learner of new tools and systems who naturally spots recurring technical patterns and flags bugs before they elevate
• 1+ year of experience in customer-facing roles, specifically within the SaaS industry.
• Knowledge of or passion for the video, creative, or AI industries is a strong advantage
• Familiarity with support platforms like Zendesk, Intercom, Salesforce etc., is helpful

Responsibilities

• Provide support to users through email
• Assist users with product-related issues, delivering timely and effective solutions.
• Develop deep expertise in the platform and AI tools to guide users toward the features and workflows that best fit their creative goals
• Proactively communicate user behavior, technical issues, emerging trends, and potential improvements to the team, and raise concerns and flags as needed
• Work cross-functionally within a cohesive team environment to ensure product success

Skills

Native English

Clear writing

Punctuality

Fast learner

SaaS experience

Empathy

Video/creatives/AI interest

Tools

Zendesk

Intercom

Salesforce

Job description

Be the Voice of Our Customers. Drive Their Success.
As a Customer Support Representative, you will support users through clear, empathetic communication and expert guidance. You’ll help clients navigate onboarding, resolve product-related issues, and adopt best practices that allow them to get the most value from our platform.

If you’re passionate about problem-solving, communicating complex ideas with clarity, and helping users succeed in a fast-paced, tech-driven environment, this role is for you.

Responsibilities:

• Provide support to users through email
• Assistusers with product-related issues, delivering timely and effective solutions.
• Developdeep expertise in the platform and AI tools to guide users toward the features and workflows that best fit their creative goals
• Proactively communicate user behavior, technical issues, emerging trends, and potential improvements to the team, and raise concerns and flags as needed
• Workcross-functionally within a cohesive team environment to ensure product success

Requirements:

• Native-level English proficiency — both written and verbal.
• Descriptive and expressive writing skills, with the ability to communicate complex ideas clearly and empathetically.
• Shift Excellence: High discipline regarding punctuality and schedule adherence.
• Computer savvy — a quick learner of new tools and systems who naturally spots recurring technical patterns and flags bugs before they elevate
• 1+ year of experience in customer-facing roles, specifically within the SaaS industry.
• Knowledge of or passion for the video, creative, or AI industries is a strong advantage
• Familiarity with support platforms like Zendesk, Intercom, Salesforce etc., is helpful