CUSTOMER SUPPORT SPECIALIST

Klinikly; Cebu City; Hybrid; PHP 201,000 - 246,000; Full time

Benefits offered by this job

Paid training

Structured onboarding

Career growth opportunities

Paid leave credits

Government benefits

Job summary

Klinikly is seeking a dedicated and tech-savvy Customer Support Specialist based in Cebu City to join our team. You will be the front line of assistance for clinic owners, dentists, and administrative staff using our practice management platform.

You will handle customer inquiries, assist with onboarding and data migration, resolve technical or operational questions, and ensure our partner clinics receive fast, empathetic, and reliable support.

Qualifications

• Excellent written and verbal English communication.
• Experience with SaaS web applications and ticketing platforms.
• Ability to stay calm under pressure and provide empathetic support.
• Based in Cebu City or willing to work there.

Responsibilities

• Manage incoming customer support tickets, live chats, and inquiries via in-app chat, email, Facebook, and WhatsApp.
• Assist with onboarding and data migration for clinics and staff.
• Resolve technical or operational questions and guide users through feature navigation and billing.
• Log, track, and follow up on feature requests or bug reports with the development team.
• Maintain documentation and knowledge bases to help users troubleshoot independently.

Skills

English communication

Technical aptitude

Problem solving

Tools

Zendesk

Freshdesk

Intercom

Job description

We are looking for a dedicated and tech-savvy Customer Support Specialist based in Cebu City to join the Klinikly team! In this role, you will be the front line of assistance for clinic owners, dentists, and administrative staff using our practice management platform. You will handle customer inquiries, assist with onboarding and data migration, resolve technical or operational questions, and ensure our partner clinics receive fast, empathetic, and reliable support.

Key responsibilities

Manage incoming customer support tickets, live chats, and inquiries via in-app chat, email, Facebook, and WhatsApp.Drive patient and clinic satisfaction by providing clear, timely, and solution-oriented assistance for system setup, billing, and feature navigation.Assist clinic staff during onboarding, workflow setups, and basic data migration processes.Log, track, and follow up on feature requests or bug reports in coordination with our development team.Maintain comprehensive documentation and knowledge base guides to help users troubleshoot common queries independently.

Qualifications

Strong written and verbal English communication skills, with a professional and friendly tone.High technical aptitude and comfort working with SaaS web applications, messaging channels, and ticketing platforms.Strong problem-solving skills, high attention to detail, and ability to stay calm under pressure.Based in or willingness to work in Cebu City (as indicated in location).

Preferred experience

1–2 years of experience in Customer Support, Customer Success, or Tech Support (preferably in SaaS, Healthcare Tech, or BPO environments).Prior experience with medical or dental clinic management software or electronic medical records (EMR).Experience using help desk systems (e.g., Zendesk, Freshdesk, Intercom, or internal ticketing platforms).

Competitive monthly salary package (₱18,000 - ₱22,000).Paid training and structured onboarding process.Direct career growth opportunities in a fast-growing Philippine healthtech startup.Paid leave credits, statutory government benefits (SSS, PhilHealth, Pag-IBIG), and performance incentives.Supportive, collaborative, and fast-paced work environment.

Work location

Hybrid