Customer Service Advisor - KPI-Driven Support

Concentrix; Guimbal; On-site; PHP 201,000 - 312,000; Full time

Job summary

Concentrix is seeking a Talent Connect - Laguna 2026 Customer Service Advisor I to handle inbound and outbound calls and online inquiries. The role focuses on delivering helpful, timely service while meeting contractual KPIs and maintaining product knowledge.

You will clarify customer needs, provide effective resolutions, and demonstrate empathy to build rapport. A positive, courteous attitude and reliable teamwork are essential in a fast-paced environment.

Qualifications

• High school diploma with up to six months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, both written and verbally.
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner.

Responsibilities

• Ensure service delivered to customers meets contractual KPIs.
• Clarify requirements; probe for understanding and provide resolution.
• Listen to customer needs and build rapport with empathy.
• Greet customers in a courteous, friendly, and professional manner.
• Maintain basic knowledge of client products and/or services.
• Prepare complete and accurate work including appropriately notating accounts as required.
• Track, document and retrieve information in the call tracking database.
• Respond to inquiries by referring to published materials or more senior staff.

Skills

Customer service

Communication

Multitasking

Teamwork

Attention to detail

Empathy

Education

High school diploma

College education (beneficial)

Job description

Concentrix is seeking a Talent Connect - Laguna 2026 Customer Service Advisor I to handle inbound and outbound calls and online inquiries. The role focuses on delivering helpful, timely service while meeting contractual KPIs and maintaining product knowledge.

You will clarify customer needs, provide effective resolutions, and demonstrate empathy to build rapport. A positive, courteous attitude and reliable teamwork are essential in a fast-paced environment.