Customer Support & SEO Coordinator

Metacom Careers; Navotas; On-site; PHP 167,000 - 312,000; Full time

Job summary

Metacom Careers is seeking a customer service professional to handle inquiries via phone, email and chat, providing accurate product information and resolving complaints. You will document all interactions and collaborate with teammates to enhance service delivery.

The role emphasizes multitasking, time management and strong communication skills, with a patient and adaptable approach to customer needs in a dynamic environment.

Qualifications

• SEO and digital ads experience (6 months minimum)
• Bachelor’s degree or equivalent experience
• 0–2 years of customer service experience
• Strong communication and interpersonal skills
• Multitasking and time management abilities
• Patient, empathetic and adaptable to change

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Provide accurate information regarding products and services.
• Resolve customer complaints efficiently and effectively.
• Document all customer interactions in the database.
• Collaborate with team members to improve service delivery

Skills

Communication skills

Interpersonal skills

Multitasking

Time management

Education

Bachelor’s degree or equivalent

Job description

Metacom Careers is seeking a customer service professional to handle inquiries via phone, email and chat, providing accurate product information and resolving complaints. You will document all interactions and collaborate with teammates to enhance service delivery.

The role emphasizes multitasking, time management and strong communication skills, with a patient and adaptable approach to customer needs in a dynamic environment.