Customer Experience Specialist

Metacom Careers; Gumaca; On-site; PHP 223,000 - 335,000; Full time

Job summary

Metacom Careers in the Philippines is seeking a customer service professional to assist customers, provide accurate product information, and maintain positive interactions. The role emphasizes clear communication, problem-solving, and a commitment to high service standards.

You'll work with a supportive team, document customer interactions, and collaborate to improve the overall experience. Fluency in English and a customer-first mindset are essential for success in this position.

Qualifications

• Bachelor’s degree in a relevant field is preferred.
• 0–2 years of customer service experience is preferred but not required.
• Proficiency in English is required.
• Excellent customer service and interpersonal skills are essential.
• Ability to work well in a team and stay organized.

Responsibilities

• Assist customers with inquiries and provide accurate product information.
• Handle complaints and provide timely solutions.
• Maintain a positive, professional attitude in all interactions.
• Collaborate with team members to enhance customer experience.
• Document interactions and maintain accurate records.

Skills

Strong English language proficiency

Excellent customer service and Interp.

Team collaboration

Organizational and technical skills

Education

Bachelor’s degree

Job description

Metacom Careers in the Philippines is seeking a customer service professional to assist customers, provide accurate product information, and maintain positive interactions. The role emphasizes clear communication, problem-solving, and a commitment to high service standards.

You'll work with a supportive team, document customer interactions, and collaborate to improve the overall experience. Fluency in English and a customer-first mindset are essential for success in this position.