Customer Support Specialist - Inbound & Outbound Calls

Metacom Careers; Quezon City; On-site; PHP 223,000 - 335,000; Full time

Job summary

Metacom Careers is seeking a professional Customer Support Representative to join our Manila-based team. You will handle inbound and outbound calls, assist customers with inquiries and complaints, provide accurate product information and troubleshooting, and document interactions in our database.

Collaborate with colleagues to improve customer satisfaction and ensure timely, high-quality service. The ideal candidate has a bachelor’s degree, 0–2 years’ experience, excellent interpersonal skills,

Qualifications

• Bachelor’s degree in a relevant field.
• 0–2 years of experience.
• Excellent interpersonal skills.
• Proficient in English.
• Strong customer service orientation.
• Positive attitude and strong work ethic.

Responsibilities

• Handle inbound and outbound calls professionally and efficiently.
• Assist customers with inquiries, complaints, and support requests.
• Provide accurate product information and troubleshooting assistance.
• Document customer interactions and update records in the database.
• Work collaboratively with team members to enhance customer satisfaction.

Skills

Interpersonal skills

English proficiency

Customer service

Positive attitude

Strong work ethic

Education

Bachelor’s degree in a relevant field

Job description

Metacom Careers is seeking a professional Customer Support Representative to join our Manila-based team. You will handle inbound and outbound calls, assist customers with inquiries and complaints, provide accurate product information and troubleshooting, and document interactions in our database.

Collaborate with colleagues to improve customer satisfaction and ensure timely, high-quality service. The ideal candidate has a bachelor’s degree, 0–2 years’ experience, excellent interpersonal skills,