Customer Support Representative | No BPO Experience Required | Online Process

DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY; Angono; On-site; PHP 167,000 - 279,000; Full time

Job summary

DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY is seeking a Customer Support Representative in Angono, Rizal. This full-time entry point into the customer service industry requires no prior BPO experience and focuses on delivering exceptional support to customers with professionalism.

You will be the voice of the company, handling inquiries efficiently, documenting interactions, and contributing to customer satisfaction and retention through excellent service standards.

Qualifications

• No prior BPO experience required.
• Excellent communication skills.
• Ability to manage inquiries professionally.
• Customer-focused and target-driven.

Responsibilities

• Answering incoming customer calls and addressing inquiries with professionalism and courtesy
• Providing accurate information about products and services to resolve customer concerns
• Processing customer requests, complaints and transactions in a timely manner
• Documenting all interactions and transactions accurately in the system
• Following company protocols and scripts whilst maintaining a natural, conversational tone
• Meeting individual and team performance targets including call duration, resolution rates and customer satisfaction scores
• Escalating complex issues to senior team members when necessary
• Contributing to a positive team environment and supporting colleagues when appropriate

Skills

Customer service

Communication

Problem solving

Teamwork

Multitasking

Tools

CRM software

Ticketing systems

Job description

About us

DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY is a dynamic and forward-thinking organisation specialising in customer service excellence and professional placement solutions. We are committed to connecting talented individuals with rewarding career opportunities whilst maintaining the highest standards of customer satisfaction. Our mission is to build strong relationships with our clients and employees by fostering a supportive, professional environment where growth and success are achievable for everyone.

About the role

We are seeking a Customer Support Representative to join our thriving call centre team in Angono, Rizal. This is a full-time position that offers an excellent entry point into the customer service industry, with no prior BPO experience required. In this role, you will be the voice of our company, providing exceptional support to customers whilst managing inquiries efficiently and professionally. This position is crucial to maintaining our reputation for outstanding customer care and directly contributes to customer satisfaction and retention. The application process is conducted entirely online, making it convenient for candidates to apply from anywhere.

What you'll be doing

• Answering incoming customer calls and addressing inquiries with professionalism and courtesy

• Providing accurate information about products and services to resolve customer concerns

• Processing customer requests, complaints and transactions in a timely manner

• Documenting all interactions and transactions accurately in the system

• Following company protocols and scripts whilst maintaining a natural, conversational tone

• Meeting individual and team performance targets including call duration, resolution rates and customer satisfaction scores

• Escalating complex issues to senior team members when necessary

• Contributing to a positive team environment and supporting colleagues when appropriate